Setting up microsoft outlook to send and recieve old email address with virgin

skki · 26-12-2009, 22:28

Hi Peeps

Ok ive just switched over to Virgin Broadband and ive always used Microsoft Outlook to send/recieve my emails but im not getting any info from virgin about settings so i can use my old freeserve email.

Can anyone help please.

SnoopZ · 26-12-2009, 22:37

From memory in outlook 2007, when you go to set up an email all you do is enter the email address and outlook will go off and get you the details and fill them in for you.

If you can't get it to do it automatically then this link should provide the info you need for outlook.

http://help.virginmedia.com/system/s...ice.controller

Cobbydaler · 26-12-2009, 22:42

Have a look here & scroll down to Freeserve:

http://www.emailaddressmanager.com/t...-settings.html

pop.freeserve.com for incoming, Virgin's smtp server for outgoing.

skki · 26-12-2009, 22:51

Thanks for the reply but that way dont work needs to be manually, Need to use a relay type smtp from virgin.
When i was with o2 i used smtp.relay.o2.com so i could use any of my old emails.

---------- Post added at 21:51 ---------- Previous post was at 21:47 ----------

cobbydaler cheers for that i know the freeserve settings but the virgin settings dont seem to work.
Im using smtp.ntlworld.com

Kymmy · 26-12-2009, 22:58

Just use the standard virgin SMTP server, that'll allow you to send any email OK as long as you are on a VM connection. To recieve obviously you'll need the freeserve POP

Sephiroth · 26-12-2009, 22:59

Maybe I'm off track here but I have VM, BTINTERNET & MSN e-mail accounts.

I regularly switch between VM & O2 broadband and freely use all three e-mail services.

So when you moved to VM I wouldn't have expected that you needed to make any changes to the settings in Outlook 2007.

So:

1. What happens when you hit send/receive?

2. What are your current settings in Outlook for the account (excl. password)

Cobbydaler · 26-12-2009, 22:59

What error are you getting?

Kymmy · 26-12-2009, 23:04

Quote:

Originally Posted by Sephiroth

So when you moved to VM I wouldn't have expected that you needed to make any changes to the settings in Outlook 2007.

Depends on the rules of the SMTP server, most don't allow relaying (using the SMTP serve from another connection), some do allow relaying if you're either authenticated or POP before SMTP

skki · 26-12-2009, 23:11

the error i get is:
sending reported error (0x800cc0d) cannot find the email server. verifiy the server informstion in your account properties

Peter_ · 26-12-2009, 23:13

Try smtp.virgin.net

Cobbydaler · 26-12-2009, 23:13

Are you sure you're in an ex :ntl area?

Kymmy · 26-12-2009, 23:15

You sure then that the server address is typed in correctly? (seriously this does happen quite often)

Also try pinging the address or even telnet into the server on port 25

(use command prompt or Putty )

---------- Post added at 22:15 ---------- Previous post was at 22:15 ----------

Quote:

Originally Posted by Cobbydaler

Are you sure you're in an ex :ntl area?

I can confirm that he is ex-NTL by his IP

skki · 26-12-2009, 23:21

Yeah ive tried virgin.net yesterday ive been surfin this problem for days now.
Yes i have an old ntl box the virgin man used to install.

---------- Post added at 22:21 ---------- Previous post was at 22:18 ----------

Yes all the address etc is correct i really have no clue where to go now bloody virgin have been no help at all! should of stayed with o2

Kymmy · 26-12-2009, 23:24

If you;re using XP type in the command prompt the following

Code:

telnet smtp.ntlworld.com 25

If though on something without telnet then download putty and telnet into smtp.ntlworld.com on port 25

If on either of them you do not get the server ready message then it's probably a firewall or network fault stopping it

Sephiroth · 26-12-2009, 23:25

You didn't post your account settings for Freeserve account. I should have mentioned tha you might need to set your Outgoing Server Port Number to 587 (not 25).