Recent XXL VIP pack upgrade - confused on price

[Wonnov Menny]

on 24 July I upgraded my VIP pack to inlclude XXL 50Mb broadband. I've just got my first bill. I always find the bills confusing the way they list everything and then deduct it again further down the bill. They should just list XXL VIP package and a single price... much simpler.

Anyway, now to my questions.. does the attached bill look OK, or am I being charged too much? I ask because the advance charges for the XXL broadband are £52 from 20 August to 19 September, but I read on the forum that the price of XXL broadband was being reduced to £28 from September. Does anyone know the actual date it is being reduced? It's obviously not from the start of September.

Excluding the installation/activation charges, it looks like my normal bill for XXL VIP pack would have been £104.25, but from September (allowing for the price reduction), my next bill should show the price of XXL BB reduced from £52 to £28, so will my future bills be reduced by £24 to £80.25?

Also, how do people get loyalty bonuses? I've been on cable for more years than I can remember (my Son was a toddler when we got cable, he's left home and got his own place now) right back to when it Nynex, Cable & Wireless, NTL, now VM.. I've never been offered a loyalty bonus. I've now found out that because I upgraded to XXL BB, I started a new 12 month contract, but still no offer of a loyalty bonus.
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[BenMcr]

Originally Posted by Wonnov Menny

Anyway, now to my questions.. does the attached bill look OK, or am I being charged too much?

You are being charged correctly.

I ask because the advance charges for the XXL broadband are £52 from 20 August to 19 September

Which is the price before discounts

but I read on the forum that the price of XXL broadband was being reduced to £28 from September.

Yes it is - after discounts

Does anyone know the actual date it is being reduced? It's obviously not from the start of September.

It's the 1st of September - any bills produced before then will have a credit back on the first bill printed after the 1st

Excluding the installation/activation charges, it looks like my normal bill for XXL VIP pack would have been £104.25, but from September (allowing for the price reduction), my next bill should show the price of XXL BB reduced from £52 to £28, so will my future bills be reduced by £24 to £80.25?

No your bill will drop by £2. You already get a £5 off the standard increase of £15 between XL and XXL

On the 1st September the price of XXL drops by £7 to become £8 more than XL.

At the moment VIP with XXL is £88 + £10 XXL increase = £98 (for you + £5 non-DD + £1.25 Paper bill = £104.25)

So for you it will be £102.25 from the first bill printed after the 1st September

Also, how do people get loyalty bonuses? I've been on cable for more years than I can remember (my Son was a toddler when we got cable, he's left home and got his own place now) right back to when it Nynex, Cable & Wireless, NTL, now VM.. I've never been offered a loyalty bonus. I've now found out that because I upgraded to XXL BB, I started a new 12 month contract, but still no offer of a loyalty bonus.
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When you are on the VIP deal, you have a bigger discount than any of the Loyalty deals

[Wonnov Menny]

Thanks for clearing things up Ben... Much appreciated.