21-06-2009, 10:30
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#1
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Inactive
Join Date: Jun 2007
Location: MOTHERWELL
Age: 63
Services: Tivo . Virgin 200 tvL. Virgin Landline, Sky HD variety pack movies and sport.
Posts: 323
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Phone off again
does anyone know of any local virgin numbers in glasgow i can call to report this fault , last time it cost me 10 quid in premium rate mobile calls to talk to bombay for ages and I refuse to pay this again 
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21-06-2009, 10:33
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#2
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
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Re: Phone off again
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21-06-2009, 11:38
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#3
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Inactive
Join Date: Jun 2007
Location: MOTHERWELL
Age: 63
Services: Tivo . Virgin 200 tvL. Virgin Landline, Sky HD variety pack movies and sport.
Posts: 323
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Re: Phone off again
Quote:
Originally Posted by Moldova
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many thanks my friend 
---------- Post added at 10:38 ---------- Previous post was at 10:32 ----------
some numbers no longer in use and the 0800 is chargeable , can you believe these people?? well from now on al be using snail mail for fault reporting , bloody cheek !! who said things have changed in this country , big companies and banks are all still at it , maybe we should follow example of iranians ? aye right
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21-06-2009, 11:56
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#4
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Inactive
Join Date: Feb 2006
Posts: 166
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Re: Phone off again
Quote:
Originally Posted by kirk1690
does anyone know of any local virgin numbers in glasgow i can call to report this fault , last time it cost me 10 quid in premium rate mobile calls to talk to bombay for ages and I refuse to pay this again |
Why dont you use the virginmedia newsgroup support?
virginmedia.support.telephony
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21-06-2009, 12:11
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#5
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Phone off again
Quote:
Originally Posted by kirk1690
and the 0800 is chargeable
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that would down to the mobile phone network
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21-06-2009, 13:51
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#6
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Inactive
Join Date: Jun 2007
Location: MOTHERWELL
Age: 63
Services: Tivo . Virgin 200 tvL. Virgin Landline, Sky HD variety pack movies and sport.
Posts: 323
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Re: Phone off again
Quote:
Originally Posted by BenMcr
that would down to the mobile phone network
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yes virgins 
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21-06-2009, 18:02
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#7
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
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Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Phone off again
Quote:
Originally Posted by kirk1690
yes virgins |
All mobile networks charge for 0800 numbers.
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22-06-2009, 20:07
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#8
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Inactive
Join Date: Jun 2007
Location: MOTHERWELL
Age: 63
Services: Tivo . Virgin 200 tvL. Virgin Landline, Sky HD variety pack movies and sport.
Posts: 323
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Re: Phone off again
email today from the brains trust said try using a corded phone as they have tested my line and not noticed any faults, really!!!!! well I feel so much better now hearing that but why when I call my CORDED phone from my mobile doesn't it ring? Listen I know there are alot of dunderheids out there who call in a fault before realising the phone isn't connected but after 17 years of having cable ,faithfully paying my bills without being a timewaster I would have thought virgin would have realised by now that I am not a DUNDERHEID !!!!
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22-06-2009, 20:24
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#9
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Phone off again
Well did you tell them you had tried multiple phones (to rule out a handset fault) or are they supposed to guess?
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22-06-2009, 21:03
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#10
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Inactive
Join Date: Feb 2006
Posts: 166
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Re: Phone off again
Quote:
Originally Posted by kirk1690
email today from the brains trust said try using a corded phone as they have tested my line and not noticed any faults, really!!!!!
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Forget email, use newsgroup support.
Raise the issue in virginmedia.support.telephony using your email alias - the part before the @ symbol in your blueyonder or ntl email address. Support will post back within the thread and arrange an engineer visit for you.
If you do not currently use newsgroups there is a guide to setting up here:
http://www.virginmedia.com/myvirginm...ress-exntl.php
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22-06-2009, 23:51
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#11
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Inactive
Join Date: Jun 2007
Location: MOTHERWELL
Age: 63
Services: Tivo . Virgin 200 tvL. Virgin Landline, Sky HD variety pack movies and sport.
Posts: 323
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Re: Phone off again
Quote:
Originally Posted by BenMcr
Well did you tell them you had tried multiple phones (to rule out a handset fault) or are they supposed to guess?
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yes I emailed them , told you am no a dunderheid
---------- Post added at 22:49 ---------- Previous post was at 22:47 ----------
Quote:
Originally Posted by dave_dph
Forget email, use newsgroup support.
Raise the issue in virginmedia.support.telephony using your email alias - the part before the @ symbol in your blueyonder or ntl email address. Support will post back within the thread and arrange an engineer visit for you.
If you do not currently use newsgroups there is a guide to setting up here:
http://www.virginmedia.com/myvirginm...ress-exntl.php |
and how will this fix my phone ?
---------- Post added at 22:51 ---------- Previous post was at 22:49 ----------
Quote:
Originally Posted by kirk1690
email today from the brains trust said try using a corded phone as they have tested my line and not noticed any faults, really!!!!! well I feel so much better now hearing that but why when I call my CORDED phone from my mobile doesn't it ring? Listen I know there are alot of dunderheids out there who call in a fault before realising the phone isn't connected but after 17 years of having cable ,faithfully paying my bills without being a timewaster I would have thought virgin would have realised by now that I am not a DUNDERHEID !!!!
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engineer coming on wednesday , thought id mentioned that , oh I am a dunderheid !!! 
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23-06-2009, 07:32
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#12
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Inactive
Join Date: Feb 2006
Posts: 166
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Re: Phone off again
[quote=kirk1690;34819387]and how will this fix my phone ?
You will get a faster response than by email and it is far easier than phoning and speaking to someone abroad. The newsgroup support is excellent.
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23-06-2009, 08:07
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#13
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Inactive
Join Date: Jun 2007
Location: MOTHERWELL
Age: 63
Services: Tivo . Virgin 200 tvL. Virgin Landline, Sky HD variety pack movies and sport.
Posts: 323
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Re: Phone off again
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23-06-2009, 08:22
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#14
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Inactive
Join Date: Feb 2006
Posts: 166
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Re: Phone off again
[quote=kirk1690;34819484]
Quote:
Originally Posted by dave_dph
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Was it virgin mobile? If so, the same thing happened to me, I complained via email through my account and they refunded the difference.
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23-06-2009, 08:33
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#15
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Inactive
Join Date: Jun 2007
Location: MOTHERWELL
Age: 63
Services: Tivo . Virgin 200 tvL. Virgin Landline, Sky HD variety pack movies and sport.
Posts: 323
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Re: Phone off again
[quote=dave_dph;34819477]
Quote:
Originally Posted by kirk1690
and how will this fix my phone ?
You will get a faster response than by email and it is far easier than phoning and speaking to someone abroad. The newsgroup support is excellent.
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keep getting cannot connect messages
---------- Post added at 07:33 ---------- Previous post was at 07:29 ----------
[quote=kirk1690;34819491]
Quote:
Originally Posted by dave_dph
keep getting cannot connect messages
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Header download for the 'virginmedia.announce.phone' folder did not complete. Account: 'news.blueyonder.co.uk', Server: 'news.blueyonder.co.uk', Protocol: NNTP, Server Response: '502 Cannot connect to NNTP server 194.117.143.53 (194.117.143.53:119), connect error 10060', Port: 119, Secure(SSL): No, Server Error: 502, Error Number: 0x800CCCA0
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