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Old 16-02-2007, 13:27   #1
sirteuk
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Question upgrade to virgin now no VOD
Did a set top reboot this morning and successfully downloaded the Virgin media software. All well and good to this point,then tried VOD and a message to say it is temporarily unavailable? rang 151 got fobbed off with a call back in 3 to 5 working days. my STB is the samsung 2110, and I live in the Teesside area. Can anyone enlighten me please
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Old 16-02-2007, 13:40   #2
bigjonnyauk
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Re: upgrade to virgin now no VOD
same here mate have rang them and they will ring me back i have a tvdrive


midlans area
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Old 16-02-2007, 13:59   #3
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Re: upgrade to virgin now no VOD
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Originally Posted by bigjonnyauk View Post
same here mate have rang them and they will ring me back i have a tvdrive


midlans area
My VOD wasn't working on the TV Drive last night in Wolverhampton but it was working fine on my standard box in the other room
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Old 16-02-2007, 14:11   #4
mentalis
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Re: upgrade to virgin now no VOD
I have just had a V+HD installed and was hoping it was because of that (the V+ hasn't activated yet).

The Samsung I've kept for multiroom's VOD works fine.
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Old 16-02-2007, 15:30   #5
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Re: upgrade to virgin now no VOD
sirteuk- that happens sometimes to me too, VOD will be back soon, it takes a few hours.
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Old 16-02-2007, 15:54   #6
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Re: upgrade to virgin now no VOD
yeh, VOD wasn't working for me either this morning, I've got the new virgin software too...but i have used the VOD on the latest software...and my gosh, it works far far better. VERY impressed
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Old 16-02-2007, 16:25   #7
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Re: upgrade to virgin now no VOD
VOD was unavailable for me last night on both V+ and V-Box (Samsung with V software) - Loughborough.
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Old 16-02-2007, 19:14   #8
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Re: upgrade to virgin now no VOD
VOD has been working perfectly for me since I upgraded to the Virgin Media EPG.
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Old 16-02-2007, 19:33   #9
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Re: upgrade to virgin now no VOD
Im sure I said this in another thread, but give the poor company time to settle down, with a merger it's not as simple as connecting the 2 networks and billing systems togther and praying it works, in fact that might never happen, people seem to expect Virgin Media to suddenly excel the sum of NTL and Telewest which isn't going to happen for some time, have some patience
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Old 17-02-2007, 08:52   #10
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Re: upgrade to virgin now no VOD
just to let all of you know,that during the time after the forced upgrade to vigin that eventually VOD came back on line,it's now working perfectly.Probably took about 8 to 10 hours all told.Thanks for the input
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Old 17-02-2007, 09:24   #11
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Re: upgrade to virgin now no VOD
How do i perform a forced update to the virgin epg ?

cheers
I have a samsung 2110

langley ?

Gaz
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Old 17-02-2007, 16:42   #12
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Re: upgrade to virgin now no VOD
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Originally Posted by knobby View Post
How do i perform a forced update to the virgin epg ?

cheers
I have a samsung 2110

langley ?

Gaz
1. Take the box out from the mains.
2. Hold the top 3 channel buttons on the box
3. Plug the mains back in, keeping the buttons pressed in for around 20 seconds and let go...
4. sit back and let it update to the v software
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Old 18-02-2007, 18:28   #13
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Re: upgrade to virgin now no VOD
Is it the same procedure for Pace Box for langley to force update VM EPG?
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Old 18-02-2007, 19:10   #14
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Re: upgrade to virgin now no VOD
Quote:
Originally Posted by rv1 View Post
Is it the same procedure for Pace Box for langley to force update VM EPG?
No, there's instructions on how to update a pace box somewhere on this forum. Can't seem to find them now though...
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Old 18-02-2007, 20:57   #15
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Re: upgrade to virgin now no VOD
Cheers slyder, i'll try that tomorrow after the ntl/virgin engineer has been in to sort out the E006 message that keeps appearing when i need a pin !

Gaz
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