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Old 09-02-2007, 19:10   #1
Llamehtdos
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Thumbs Up

Big one for CF.

Came home after 2 months away working. Old Tv was giving trouble and the NTL box was locking up on an hourly basis.

Had a look at old posts on the site and had a quick discusion (Wednesday Morning) with the lady at NTL (only waited 30 seconds to be connected!) She promised me an engineer on Friday morning between 8.00 and midday.

New 50" Panasonic arrived on the promised delivery time of Wednesday morning and was up and running in a couple of hours. We spent Thurday repeatedly re-booting the box. Then we see RB prancing all over the screen! "O B***er " I thought.

Today (Friday) dawned and at 10.15 the phone rang. It was the NTL guy saying he would be with me in 10 minutes. He was and 20 minutes later I had a new box, a new card and an antenuater (scuse spelling!) to stop the problem re-occuring! I must also say he looked very smart in his new Virgin stuff though he did tell my wife the trousers were like carboard!

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and for NTL/Virgin. Lets hope its a sign of good times to come.
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Old 09-02-2007, 19:12   #2
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Re: Thumbs Up

Well done, L

Nice to hear a good story reported.
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Old 09-02-2007, 21:10   #3
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Re: Thumbs Up

Good to hear a successful story.
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Old 09-02-2007, 21:18   #4
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Re: Thumbs Up

Wonder what the new vans and uniforms look like. Did you get a new virgin box and card? Any pictures? .
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Old 10-02-2007, 13:21   #5
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Re: Thumbs Up

Never checked the van but did get a new Sansung SMT-2110C (Silver, so the wife is much happier as it matches! I think that a woman thing ). The replacement card is still an NTL Logo.
Uniform was Chino type trousers with leg pockets and a dark shirt Virgin Logo!
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Old 10-02-2007, 13:33   #6
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Re: Thumbs Up

Quote:
Originally Posted by foreverwar View Post
Nice to hear a good story reported.
Quote:
Originally Posted by Halcyon View Post
Good to hear a successful story.
Agree.
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Old 10-02-2007, 14:12   #7
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Re: Thumbs Up

It makes for different reading...this site can seem one sided at times but reportedly there are many,many success stories that we never hear about..
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Old 10-02-2007, 14:59   #8
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Re: Thumbs Up

ive seen the vans, pretty slick but i didnt know they were buffing up our techs too !!, sounds good tho nice to hear somethin good
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Old 10-02-2007, 17:13   #9
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Smile Re: Thumbs Up

A happy customer for a change
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