Thumbs Up
 

Big one for CF.

Came home after 2 months away working. Old Tv was giving trouble and the NTL box was locking up on an hourly basis.

Had a look at old posts on the site and had a quick discusion (Wednesday Morning) with the lady at NTL (only waited 30 seconds to be connected!) She promised me an engineer on Friday morning between 8.00 and midday.

New 50" Panasonic arrived on the promised delivery time of Wednesday morning and was up and running in a couple of hours. We spent Thurday repeatedly re-booting the box. Then we see RB prancing all over the screen! "O B***er " I thought.

Today (Friday) dawned and at 10.15 the phone rang. It was the NTL guy saying he would be with me in 10 minutes. He was and 20 minutes later I had a new box, a new card and an antenuater (scuse spelling!) to stop the problem re-occuring! I must also say he looked very smart in his new Virgin stuff though he did tell my wife the trousers were like carboard!

:tu: For Cable Forum
and :tu: for NTL/Virgin. Lets hope its a sign of good times to come.:)

Re: Thumbs Up
 

Well done, L :tu:

Nice to hear a good story reported.

Re: Thumbs Up
 

Good to hear a successful story. :tu:

Re: Thumbs Up
 

Wonder what the new vans and uniforms look like. Did you get a new virgin box and card? Any pictures? :).

Re: Thumbs Up
 

Never checked the van but did get a new Sansung SMT-2110C (Silver, so the wife is much happier as it matches! I think that a woman thing ;) ). The replacement card is still an NTL Logo.
Uniform was Chino type trousers with leg pockets and a dark shirt Virgin Logo!

Re: Thumbs Up
 

Agree. :) :tu:

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It makes for different reading...this site can seem one sided at times but reportedly there are many,many success stories that we never hear about..:)

Re: Thumbs Up
 

ive seen the vans, pretty slick but i didnt know they were buffing up our techs too !!, sounds good tho nice to hear somethin good :D

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A happy customer for a change ;)