20-01-2007, 19:03
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#1
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Annoying IVR
I just called up ntl to add some channels to my package only to hear the recorded message by the chirpy geordie that if there's something wrong with my broadband, I should call a different number. After going through all that (and repeating the number again) he cheerfully tells me that customer service closed 2 hours ago.
Now wouldn't it be better for the customer if this was mentioned at the start of the call rather than giving me irrelevant information first?
__________________
From Jim Cornette:
“Ty, Fy, bye”
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20-01-2007, 19:13
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#2
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 69
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 10,185
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Re: Annoying IVR
It's worse when you are paying a premium rate for the call and they drone on and on and on and on before getting to the info you want...
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20-01-2007, 19:15
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#3
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Cable Forum Team
Join Date: Jun 2003
Posts: 15,134
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Re: Annoying IVR
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20-01-2007, 19:16
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#4
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: Annoying IVR
Quote:
Originally Posted by Mick
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As you know, these things change all the time 
Still, I didn't have time to switch my computer on and check that...
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From Jim Cornette:
“Ty, Fy, bye”
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21-01-2007, 21:16
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#5
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Guest
Location: East London (ex-C&W)
Services: XL broadband
ntl250 modem
Posts: n/a
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Re: Annoying IVR
Quote:
Originally Posted by Mick
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Customer Service Opening hours
8am to 8pm - Monday to Friday*
9am to 5pm - Saturday*
10am to 4pm - Closed*
 What is the last line supposed to mean?
Should it say "10am to 4pm - Sunday", or "closed - Sunday"?
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26-01-2007, 17:00
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#6
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Inactive
Join Date: Jul 2006
Posts: 64
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Re: Annoying IVR
Quote:
Originally Posted by XFS03
Customer Service Opening hours
8am to 8pm - Monday to Friday*
9am to 5pm - Saturday*
10am to 4pm - Closed*
What is the last line supposed to mean?
Should it say "10am to 4pm - Sunday", or "closed - Sunday"? |
10am - 4pm..... 
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26-01-2007, 18:30
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#7
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Inactive
Join Date: Jan 2007
Location: Swansea
Services: VM XL TV, Phone And Broadband
Posts: 60
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Re: Annoying IVR
lol faults are open on a sunday 10am till 4pm....poor guys/gals..but customer service is shut on a sunday
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26-01-2007, 21:27
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#8
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Inactive
Join Date: Jan 2007
Location: Portsmouth
Age: 43
Services: NTL Broadband and Digital TV
Posts: 13
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Re: Annoying IVR
Little things like that make all the difference... I wonder why they don't do it? I am not being funny...
It would be interesting to know why these simple things aren't implemented. If there is a reasonable answer then fair enough....
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