Missing TV Channels

Chilean Red · 22-02-2005, 23:26

Since (at least) last Wednesday we have not been able to get numerous channels on the TV - BBC2, Ch5, Eurosport, E4 etc etc.

Managed to get E4+1 but very "stilted".
Got the missing channels earlier today but they went off again at approx 9pm. If you leave it on the channel (E4) for example I get a blank screen for a while then the picture comes back, again "stilted" for a few seconds, then it goes off again !!

Any ideas anyone?

Thanks, CR.

PS : Am in Northwest - Cheshire.

22-02-2005, 23:28

have you tried rebooting the set top box?

Chilean Red · 22-02-2005, 23:34

Yep - many times !!

BBC1, ITV, CH4, Living Tv and some others are all perfectly ok, whilst other are just blank screen.

Have emailed NTL but probably won't get a reply until tomorrow (at least)

broomsy · 22-02-2005, 23:36

I had the same problem. Ended up being a faulty box dropping channels. Got a new samsung replacement. Just ring CS and tell them you have tried everything like receiving signals. They try and feed you with loads of cod s**t.

Chilean Red · 22-02-2005, 23:40

Cheers Broomsy. Might just do that if no change by tomorrow night - it will then be one week .... wonder if they'll give me a refund??

Marge · 22-02-2005, 23:57

Please don't ring CS with this problem, press the option for Faults instead

Chilean Red · 22-02-2005, 23:59

????????? Option for 'faults' ?????????

Forgive my ignorance - but "where" and "how" ??

Is anyone else in Cheshire / Northwest having this problem ????????

Marge · 23-02-2005, 00:16

Ring 0800 052 2000 and option 3 for faults

Sorry but no problems in this part of Cheshire

broomsy · 23-02-2005, 10:08

Yeah sorry ring faults. When I did they told me I had to keep my box switched off for 14 hours. Thats what I mean when they feed you with cod s**t. I rang right at the start of the day so he knew everyone would be home by then. Did I do it? Did i heck

Chilean Red · 23-02-2005, 22:03

Emailed CS at approx 11pm last night - got reply this morning (at work as requested) - got a call this evening and an engineer coming out on Friday (only as we unavailable Thursday!)

That's what I call a Result !!!

(what was all the fuss about on Watchdog!!??

)

broomsy · 24-02-2005, 11:41

The fuss was about people on the end of the phone when you ring them. Luckily you emailed them as you always get a better response. They have time to look things over then and dont come up with the first thing that pops in their stupid little heads.

ian@huth · 24-02-2005, 11:48

Quote:

Originally Posted by broomsy

The fuss was about people on the end of the phone when you ring them. Luckily you emailed them as you always get a better response. They have time to look things over then and dont come up with the first thing that pops in their stupid little heads.

You always get a better response if you email them?

orangebird · 24-02-2005, 11:52

Quote:

Originally Posted by broomsy

The fuss was about people on the end of the phone when you ring them. Luckily you emailed them as you always get a better response. They have time to look things over then and dont come up with the first thing that pops in their stupid little heads.

Hey, that's enough. A lot of staff help out on here in their own time, and insulting them is not on.

Nemesis · 24-02-2005, 11:57

Quote:

Originally Posted by broomsy

The fuss was about people on the end of the phone when you ring them. Luckily you emailed them as you always get a better response. They have time to look things over then and dont come up with the first thing that pops in their stupid little heads.

Please do NOT insult the Staff.

I don't know how many time I have to go over this ... the staff have a job to do, not everyone is perfect ... so leave them alone

**Mick** · 24-02-2005, 12:10

I have to say I do not think broomsy was insulting the staff that help out on here. But in anycase perhaps it wasn't a good idea to make such a sweeping statement broomsy.