Missing TV Channels
 

Since (at least) last Wednesday we have not been able to get numerous channels on the TV - BBC2, Ch5, Eurosport, E4 etc etc.

Managed to get E4+1 but very "stilted".
Got the missing channels earlier today but they went off again at approx 9pm. If you leave it on the channel (E4) for example I get a blank screen for a while then the picture comes back, again "stilted" for a few seconds, then it goes off again !!

Any ideas anyone?

Thanks, CR.

PS : Am in Northwest - Cheshire.

Re: Missing TV Channels
 

have you tried rebooting the set top box?

Re: Missing TV Channels
 

Yep - many times !!

BBC1, ITV, CH4, Living Tv and some others are all perfectly ok, whilst other are just blank screen.

Have emailed NTL but probably won't get a reply until tomorrow (at least)

Re: Missing TV Channels
 

I had the same problem. Ended up being a faulty box dropping channels. Got a new samsung replacement. Just ring CS and tell them you have tried everything like receiving signals. They try and feed you with loads of cod s**t.

Re: Missing TV Channels
 

Cheers Broomsy. Might just do that if no change by tomorrow night - it will then be one week .... wonder if they'll give me a refund?? :)

Re: Missing TV Channels
 

Please don't ring CS with this problem, press the option for Faults instead :tu:

Re: Missing TV Channels
 

????????? Option for 'faults' ?????????

Forgive my ignorance - but "where" and "how" ??

Is anyone else in Cheshire / Northwest having this problem ????????

Re: Missing TV Channels
 

Ring 0800 052 2000 and option 3 for faults :D :D

Sorry but no problems in this part of Cheshire

Re: Missing TV Channels
 

Yeah sorry ring faults. When I did they told me I had to keep my box switched off for 14 hours. Thats what I mean when they feed you with cod s**t. I rang right at the start of the day so he knew everyone would be home by then. Did I do it? Did i heck

Re: Missing TV Channels
 

Emailed CS at approx 11pm last night - got reply this morning (at work as requested) - got a call this evening and an engineer coming out on Friday (only as we unavailable Thursday!)

That's what I call a Result !!!

(what was all the fuss about on Watchdog!!?? :dozey: )

Re: Missing TV Channels
 

The fuss was about people on the end of the phone when you ring them. Luckily you emailed them as you always get a better response. They have time to look things over then and dont come up with the first thing that pops in their stupid little heads.

Re: Missing TV Channels
 

You always get a better response if you email them? :erm: :Yikes: :Yikes: :Yikes:

Re: Missing TV Channels
 

Hey, that's enough. A lot of staff help out on here in their own time, and insulting them is not on. :mad:

Re: Missing TV Channels
 

Please do NOT insult the Staff.

I don't know how many time I have to go over this ... the staff have a job to do, not everyone is perfect ... so leave them alone

Re: Missing TV Channels
 

I have to say I do not think broomsy was insulting the staff that help out on here. But in anycase perhaps it wasn't a good idea to make such a sweeping statement broomsy.