03-01-2005, 21:05
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#1
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Inactive
Join Date: Dec 2003
Location: Birkenhead, Merseyside
Age: 57
Posts: 19
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Help Please
My NTL phone line has been down for a while and I think it may be over 24 hours...
I'm after a number to report the fault...
I'm using my mobile at the moment and I'm not happy..
Could somebody please help.
Cheers
Ian 
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03-01-2005, 21:08
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#2
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Inactive
Join Date: Jun 2003
Age: 58
Posts: 5,566
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Re: Help Please
The number is 0208 353 3793 for emergency telephone faults
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03-01-2005, 21:10
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#3
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Inactive
Join Date: Dec 2003
Location: Birkenhead, Merseyside
Age: 57
Posts: 19
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Re: Help Please
Thanks....
A London number? is there not a national number?
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03-01-2005, 21:14
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#4
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Inactive
Join Date: Jun 2003
Age: 58
Posts: 5,566
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Re: Help Please
This number covers the whole country for telco faults and is open when the "normal" faults number closes at 8pm
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03-01-2005, 21:19
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#5
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Inactive
Join Date: Dec 2003
Location: Birkenhead, Merseyside
Age: 57
Posts: 19
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Re: Help Please
Many thanks again 
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03-01-2005, 22:20
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#6
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Inactive
Join Date: Dec 2003
Location: Birkenhead, Merseyside
Age: 57
Posts: 19
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Re: Help Please
That turns out to be an answering service, one that says they will get an engineer to phone back..... yeh right
Does anyone have a 24 hour number where I can actually speak to somebody from NTL and maybe vent a bit of anger politely?
Cheers
Ian
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03-01-2005, 23:05
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#7
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Inactive
Join Date: Dec 2003
Location: Birkenhead, Merseyside
Age: 57
Posts: 19
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Re: Help Please
Anybody?
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03-01-2005, 23:06
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#8
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Help Please
Quote:
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Originally Posted by Acenorth
That turns out to be an answering service, one that says they will get an engineer to phone back..... yeh right
Does anyone have a 24 hour number where I can actually speak to somebody from NTL and maybe vent a bit of anger politely?
Cheers
Ian |
Did you leave a message? 
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03-01-2005, 23:12
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#9
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Inactive
Join Date: Jan 2004
Location: Romford
Posts: 37
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Re: Help Please
try
08000522000
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03-01-2005, 23:15
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#10
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Inactive
Join Date: Dec 2003
Location: Birkenhead, Merseyside
Age: 57
Posts: 19
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Re: Help Please
cheers j2tts but that is customer services and they are closed 
I can't believe this fr1ggin company, I really don't believe how shabby their customer service is... 
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03-01-2005, 23:19
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#11
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Inactive
Join Date: Jun 2003
Age: 58
Posts: 5,566
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Re: Help Please
I'm sure that somebody will get back to you soon if you leave a message on the voicemail. I can't see that it is shabby as they aren't saying they won't help, just asking you to leave details for a callback.
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03-01-2005, 23:44
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#12
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Inactive
Join Date: Dec 2003
Location: Birkenhead, Merseyside
Age: 57
Posts: 19
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Re: Help Please
Quote:
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Originally Posted by Debsy42
I'm sure that somebody will get back to you soon if you leave a message on the voicemail. I can't see that it is shabby as they aren't saying they won't help, just asking you to leave details for a callback.
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Probably, but at the moment I'm so frustrated..
1st off I have internet access problems, slow speeds etc and now this....
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05-01-2005, 20:36
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#13
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Inactive
Join Date: Jan 2005
Posts: 1
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Re: Help Please
I'm having problems too with my phone - it can receive calls - but I cannot make *any* calls from it. Cannot dial the 0800 or 0208 numbers in this thread without the phone simply going "bleep..bleep". Its really weird - yet everything else on ntl is working..
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