Help Please
 

My NTL phone line has been down for a while and I think it may be over 24 hours...

I'm after a number to report the fault...

I'm using my mobile at the moment and I'm not happy..

Could somebody please help.

Cheers

Ian :erm:

Re: Help Please
 

The number is 0208 353 3793 for emergency telephone faults

Re: Help Please
 

Thanks....

A London number? is there not a national number?
:confused:

Re: Help Please
 

This number covers the whole country for telco faults and is open when the "normal" faults number closes at 8pm

Re: Help Please
 

Many thanks again :D

Re: Help Please
 

That turns out to be an answering service, one that says they will get an engineer to phone back..... yeh right

Does anyone have a 24 hour number where I can actually speak to somebody from NTL and maybe vent a bit of anger politely?

Cheers

Ian :erm:

Re: Help Please
 

Anybody? :erm:

Re: Help Please
 

Did you leave a message? :)

Re: Help Please
 

try

08000522000

Re: Help Please
 

cheers j2tts but that is customer services and they are closed :( :(

I can't believe this fr1ggin company, I really don't believe how shabby their customer service is... :mad:

Re: Help Please
 

I'm sure that somebody will get back to you soon if you leave a message on the voicemail. I can't see that it is shabby as they aren't saying they won't help, just asking you to leave details for a callback.

Re: Help Please
 

Probably, but at the moment I'm so frustrated..

1st off I have internet access problems, slow speeds etc and now this....

Re: Help Please
 

I'm having problems too with my phone - it can receive calls - but I cannot make *any* calls from it. Cannot dial the 0800 or 0208 numbers in this thread without the phone simply going "bleep..bleep". Its really weird - yet everything else on ntl is working..