Woman Kept on hold for 12hrs by Virgin Media Tech Support
13-09-2010, 13:03
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#1
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Woman Kept on hold for 12hrs by Virgin Media Tech Support
A woman who phoned Virgin Media for technical support after her internet stopped working was kept on hold for 12 hours, it has been revealed.
Tanya Davis had already been cut off 20 times when trying to get through to the company, and agreed to be put on hold at 11pm to speak to a technical support manager.
Full Story here.....
http://www.digitalspy.co.uk/odd/news...-12-hours.html
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13-09-2010, 13:46
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#2
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
Lets hope she used 151. 
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13-09-2010, 16:20
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#3
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
hope she didnt have a cordless phone
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13-09-2010, 16:33
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#4
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
dont think it would have lasted lol.. unless she sat there with the phone in the base unit and next to her ear lol
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13-09-2010, 16:41
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#5
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 funny i thought tech support closed at 10pm
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13-09-2010, 16:42
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#6
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
at least she was first in the queue the following morning haha 
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13-09-2010, 16:50
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#7
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
Quote:
Originally Posted by martyh
funny i thought tech support closed at 10pm |
No it is open 24/7 365 days a year but at that time of night it would be offshore.
I find this story to be odd because I do remember the Britney song being one of the hold music songs but over 2 years ago, so make of that what you will. 
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13-09-2010, 17:00
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#8
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
He must have gone home :s
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13-09-2010, 17:05
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#9
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
Quote:
Originally Posted by nffc
He must have gone home :s
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no he didn't, he was asking his manager
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14-09-2010, 01:53
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#10
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
Its a miracle she didn't end up cutting her throat!!! being bounced around from dept to dept repeating over and over why you are calling to endless different people who just put you on hold is soul destroying.
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14-09-2010, 07:27
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#11
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The Invisible Woman
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
I don't believe it..I can't believe anyone would be that stupid.
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14-09-2010, 07:31
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#12
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
Quote:
Originally Posted by Maggy J
I don't believe it..I can't believe anyone would be that stupid.
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If you read my post about the hold music that says it all.
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14-09-2010, 08:02
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#13
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laeva recumbens anguis
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
The same story in the Mirror - apparently it's all the fault of the Coalition Government.....
j/k
But in all seriousness, why would you leave the phone off the hook and go to bed - what's the point of that?
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14-09-2010, 08:06
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#14
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
Quote:
Originally Posted by foreverwar
The same story in the Mirror - apparently it's all the fault of the Coalition Government.....
j/k
But in all seriousness, why would you leave the phone off the hook and go to bed - what's the point of that? |
It was supposed to be in the Sunday Mirror but I believe it to bull plop.
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14-09-2010, 08:10
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#15
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Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
Another rubbish story, nobody would hold on for 12 hours, after 30 mins they would hang up and go to bed
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