Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

A woman who phoned Virgin Media for technical support after her internet stopped working was kept on hold for 12 hours, it has been revealed.

Tanya Davis had already been cut off 20 times when trying to get through to the company, and agreed to be put on hold at 11pm to speak to a technical support manager.

Full Story here.....

http://www.digitalspy.co.uk/odd/news...-12-hours.html

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

Lets hope she used 151. :)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

hope she didnt have a cordless phone

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

dont think it would have lasted lol.. unless she sat there with the phone in the base unit and next to her ear lol

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

:shrug:funny i thought tech support closed at 10pm

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

at least she was first in the queue the following morning haha :D

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

No it is open 24/7 365 days a year but at that time of night it would be offshore.:)

I find this story to be odd because I do remember the Britney song being one of the hold music songs but over 2 years ago, so make of that what you will.;)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

He must have gone home :s

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

no he didn't, he was asking his manager :D

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

Its a miracle she didn't end up cutting her throat!!! being bounced around from dept to dept repeating over and over why you are calling to endless different people who just put you on hold is soul destroying.

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

I don't believe it..I can't believe anyone would be that stupid.

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

If you read my post about the hold music that says it all.;)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

The same story in the Mirror - apparently it's all the fault of the Coalition Government.....:D




j/k ;)

But in all seriousness, why would you leave the phone off the hook and go to bed - what's the point of that?

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

It was supposed to be in the Sunday Mirror but I believe it to bull plop.;)

Re: Woman Kept on hold for 12hrs by Virgin Media Tech Support
 

Another rubbish story, nobody would hold on for 12 hours, after 30 mins they would hang up and go to bed