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I gave NTL 30 days notice on the 30th of May as I was moving house, I also called them THREE times within the notice period to confirm that the were aware I had cancelled. This was all acknowledged by their Cancellations department and they agreed to collect the box on the day I was leaving (2nd July) - this didn't happen. I was informed by the new tenant's that the line was still connected on the 11th of July, so I contacted CS (and waited a further 45mins) who assured me that the line would be cancelled with immediate effect. I have since received a bill for £148 for calls that were made after the 11th by the new tenant. I called NTL again and was informed I would have to go through the whole process of cancelling (and waiting 45 mins) again. I refused as I had made every possible attempt previously to follow cancellation procedure! Should I now write a letter, and if so which address should this go to... help please I'm about to explode!
Re: Cancelling TV and Telephone line without success
Contact your local consumer protection department and give them the story you have explained here , every area has one, they are within the local council.
I can only suggest the above given that NTL are so excellent at resolving customers issues, particularly when it is not you who owes them the money.
Good luck.
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Cancelling TV and Telephone line without success
