Cancelling TV and Telephone line without success
 

I gave NTL 30 days notice on the 30th of May as I was moving house, I also called them THREE times within the notice period to confirm that the were aware I had cancelled. This was all acknowledged by their Cancellations department and they agreed to collect the box on the day I was leaving (2nd July) - this didn't happen. I was informed by the new tenant's that the line was still connected on the 11th of July, so I contacted CS (and waited a further 45mins) who assured me that the line would be cancelled with immediate effect. I have since received a bill for £148 for calls that were made after the 11th by the new tenant. I called NTL again and was informed I would have to go through the whole process of cancelling (and waiting 45 mins) again. I refused as I had made every possible attempt previously to follow cancellation procedure! Should I now write a letter, and if so which address should this go to... help please I'm about to explode!

Re: Cancelling TV and Telephone line without success
 

Contact your local consumer protection department and give them the story you have explained here , every area has one, they are within the local council.
I can only suggest the above given that NTL are so excellent at resolving customers issues, particularly when it is not you who owes them the money.
Good luck.

Re: Cancelling TV and Telephone line without success
 

Yes put your complaint in writing, recorded delivery so you can prove ntl got it. The billing address will do.

Make it very clear that you do not accept any responsibility for ntl failing to terminate the services on the date that was arranged with them.