ntl - help us to improve our service

[Taf]

email just arrived:

from: Research.Team@ntl.com


Dear customer,

At ntl we're keen to improve the service we offer to our customers. That means listening to what you have to say, and taking action. As you were recently in touch with us to discuss your bill, we'd like to know what you thought of the service we provided on this occasion. We'll then use your responses to help us improve. The questionnaire will only take a couple of minutes to complete. The survey is being hosted by Esmaker, an independent research company.

You can fill in the survey by clicking on the following link: Survey
To be able to log into the survey you will need the following password: xxxxxxxx

If link does not work you can use this alternative.
http://www.esmaker.com/nx/id.aspx?id...-xxxxxxxxxxxxx

Thank you for your time,
ntl research team

Hmmm... I have not contacted them about my bill, so is this genuinely from NTL?

[James Henry]

So long as they aren't asking for any personal details then no probs, but yeah probably.

They need to at least make out they care what you say from time to time I guess, and the ntl research team must be kept in jobs even if what you say to them is either ignored there or ignored higher up the chain.

[bonzoe]

As above, if no personal details are requested you have nothing to loose, you never know your response may help to influence NTLs thinking.

Many people on here complain that NTL don't listen..........perhaps they do?

[Taf]

I was just worried that it wasa spoof address trawling for info and active emails....

[kibblerok]

ntl do use esmaker.com for gathering their data so it would be legit

[Toto]

Originally Posted by Taf

I was just worried that it wasa spoof address trawling for info and active emails....

ntl have been using a thrd party company (Esmaker) for surveys for a couple of years now.