Connection keeps dropping

[Trix]

Hello all.

Ok this has been hapening for 3 days now, the SYNC light just goes off, sometimes im able to keep browsing other times i have to reboot the modem then between 5 minits and 5 hours it happens again, my connections been flaky for about 2 weeks but its getting worst, i got disconected for around 2 hours on saturday and have just been disconected for half an hour now.

My modem is a NTL 200, i dont have any other products from NTL just 2meg brodband, my postcode is BB9.

The only contact i have made with NTL is online and they just tell me to ring them, ringing them is a last option as i dont have a phone.

I read up a bit about signal levels and from what i can make out there fine though im not 100% sure.

If anybody can help out id really apreciate it.

Here is the event log....

Index First Time Last Time Counts Level ID Text
1 Time Not Established FRI MAR 03 16:36:37 2006 1024 Critical (3) 82000200 No Ranging Response received - T3 time-out
2 Time Not Established THU DEC 01 02:20:13 2005 53 Critical (3) 82000300 Init RANGING Critical Ranging Request Retries exhausted
3 TUE JAN 11 19:24:23 2005 MON MAR 27 19:06:30 2006 146 Critical (3) 84000500 SYNC Timing Synchronization failure - Loss of Sync
4 TUE JAN 11 19:24:28 2005 SUN MAR 26 18:53:55 2006 75 Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 timeout
5 TUE JAN 11 19:24:39 2005 SAT MAR 25 15:54:39 2006 36 Critical (3) 85000100 No UCD's Received - Timeout
6 TUE JAN 11 20:25:04 2005 THU FEB 02 01:19:39 2006 105 Critical (3) 68000100 DHCP FAILED - Discover sent, no offer received
7 Time Not Established Time Not Established 209 Critical (3) 68000300 DHCP WARNING - Non-critical field invalid in response.
8 WED FEB 09 13:10:04 2005 MON MAR 27 19:06:07 2006 4118 Critical (3) 82000500 Started Unicast Maintenance Ranging - No Response received - T3 time-out
9 Time Not Established Time Not Established 35 Critical (3) 82000100 No Maintenance Broadcasts for Ranging opportunities received - T2 time-out
10 Time Not Established FRI MAR 17 09:27:50 2006 11 Critical (3) 73000200 REG RSP not received
11 Time Not Established Time Not Established 217 Notice (6) 84000100 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
12 Time Not Established Time Not Established 57 Notice (6) 84000200 SYNC Timing Synchronization failure - Failed to acquire FEC framing
13 Time Not Established Time Not Established 1 Error (4) 68000403 ToD request sent- No Response received
14 Time Not Established Time Not Established 1 Notice (6) 2454454273 coldStart
15 Time Not Established Time Not Established 1 Notice (6) 2454454281 Link up--Ethernet interface
16 Time Not Established Time Not Established 1 Notice (6) 2454454282 Link up--Cable interface
17 Time Not Established Time Not Established 1 Notice (6) 2454454279 Link down--USB interface

[AbyssUnderground]

Post your signal levels so we can verify that its not the problem seeing how you are unsure.

[Trix]

Downstream Lock : Locked
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : taps12increment17
Downstream Receive Power Level : -8.7 dBmV
Downstream SNR : 33.9 dB

Upstream Channel ID : 4
Upstream Transmit Power Level : 44.50 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 46400000 Hz
Upstream Mini-Slot Size : 2

Thats all you need right ? Any more info needed just let me know.

Just to add speeds are all fine when working.

Cheers.

[Mystical]

When your connection drops, check the signal levels... does the upstream dB shoot to 60+ dB?

If so, I had that problem and it took so many engineer visits to get it sorted.. it was a return path problem in one of the green boxes on the street.

I was receiving the same sort of error log you posted, hope this helps.

[Trix]

Ok will check that out next time it does it.

Cheers.

---------- Post added at 22:20 ---------- Previous post was at 21:50 ----------

Ok it just hapened again and the upstream didnt budge.

[Trix]

Another update, ive just rang them, they told me they cant see anything wrong there end.

They said the only thing they can do is send a engineer out but if its working when the engineer comes out there going to charge me, i told him it definatly will be working when he comes out as it only cuts of for a minite.

I have to ring back when my girlfriend gets in as the service is in her name they need to speak to her to sort out a engineer visit, ive just got to make it clear to them we cant be charged.

---------- Post added at 12:06 ---------- Previous post was at 11:11 ----------

Another update, rang them again a engineer is coming out today and i wont be charged.

Guy on the phone was very helpful, just hope they get it sorted.

[Trix]

Yet another update to anyone thats intrested.

A engineer came out today checked my line with his little box thing and said the connection was weak, then realised he hadnt plugged the cable all the way in to his box thing and the cable came back as fine.

He replaced my modem with a new small blue NTL 250 and said give us a ring if it carrys on happening.

So far so good it hasnt happened, so as long as it dosnt happen again thats great from ringing them at 11.00 it was sorted 4 hours later.

Ill update this post in a few days.

Cheers.

thanks for the update - glad it is apparently sorted