18-01-2006, 11:17
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#1
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Inactive
Join Date: Aug 2005
Posts: 64
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Help been cut off
can i get any help plz...
woke up to no Tv and no phone this morning.... had billing hell from ntl since i moved house, and spent maybe 10hours on with CS and still getting nowhere...
any advice? or should i just leave.
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18-01-2006, 11:18
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#2
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Help been cut off
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Originally Posted by DrK
can i get any help plz...
woke up to no Tv and no phone this morning.... had billing hell from ntl since i moved house, and spent maybe 10hours on with CS and still getting nowhere...
any advice? or should i just leave.
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Have you spoken to ntl about this?
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18-01-2006, 11:26
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#3
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Inactive
Join Date: Aug 2005
Posts: 64
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Re: Help been cut off
ha the 0800 works still... yes just spoken to them.. and got everything turned back on.... i had one guy tell me last week i owed £137, day after bill arrives for £120, says £17 credit on the front the break down shows £120 credit, next i get told i owe £40.24, the credit control guy just imformed me i owe £18.20 thats one hell of a drop.. just had billing dept ring me... over outstanding bill for £120.
anyway everythings back on... i made the cs rep leave a huge note on my account it happens again im back to BT ..
thxs for the reply anyway
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18-01-2006, 13:28
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#4
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Help been cut off
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Originally Posted by DrK
anyway everythings back on... i made the cs rep leave a huge note on my account
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I'm willing to bet money that hasn't happened.
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18-01-2006, 13:35
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#5
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: Help been cut off
Whether it has or hasn't happened - the matter has seemingly been resolved.
__________________
From Jim Cornette:
“Ty, Fy, bye”
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18-01-2006, 13:53
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#6
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Help been cut off
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Originally Posted by Russ D
Whether it has or hasn't happened - the matter has seemingly been resolved.
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Not at all.
This will only be 'resolved' once Drk receives his/her next bill, & it's all correct.
Then (& only then) will we know if the CS rep applied the relevant credits etc, if the bill is incorrect only then will he/she find out if the notes were actually applied when ringing ntl to query the last conversation that took place.
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18-01-2006, 14:11
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#7
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Permanently Banned
Join Date: Jun 2003
Location: Nr Carnforth
Age: 49
Services: M6 Keele
Posts: 5,462
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Re: Help been cut off
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Originally Posted by Russ D
Whether it has or hasn't happened - the matter has seemingly been resolved.
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yeah right.
I'm with neil on this one. I had at least 10 calls with ntl over a period of 2 weeks and not one of them was logged 
It's never over nowadays with ntl.
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18-01-2006, 14:38
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#8
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cf.mega poster
Join Date: Jul 2004
Location: chavvy Nottingham
Age: 41
Services: Freeview, Sky+, 100 Mb/s VM BB, mega i7 PC, iPhone 13, Macbook Air
Posts: 7,421
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Re: Help been cut off
Quote:
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Originally Posted by handyman
Quote:
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Originally Posted by Russ D
Whether it has or hasn't happened - the matter has seemingly been resolved.
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yeah right.
I'm with neil on this one. I had at least 10 calls with ntl over a period of 2 weeks and not one of them was logged
It's never over nowadays with ntl. |
Record them then... but you have to have the operator's consent otherwise it's illegal.
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18-01-2006, 14:42
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#9
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Help been cut off
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Originally Posted by nffc
Record them then... but you have to have the operator's consent otherwise it's illegal.
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Not strictly true....
You need to inform them if you will be using the recording to a 3rd party (Watchdog for example), but if you were only going to play it to the 1st party (in this case ntl), then yo udon;t need to seek permisson or inform them that you are recording it.
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18-01-2006, 14:53
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#10
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Inactive
Join Date: Jun 2004
Posts: 65
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Re: Help been cut off
Ah,
But you need permission from the person to record thier voice.
This doesnt matter what the reason is for, You can not record a persons voice without thier permission 
Personal copyright...My face...my voice
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18-01-2006, 15:14
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#11
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Inactive
Join Date: Jun 2003
Posts: 6,058
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Re: Help been cut off
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Originally Posted by PWS
Ah,
But you need permission from the person to record thier voice.
This doesnt matter what the reason is for, You can not record a persons voice without thier permission
Personal copyright...My face...my voice |
I don't think you're right. 
if that were the case, companies wouldn't be able to say "This call may be recorded for training purposes" as they are not actually asking your permission.
I'm fairly certain that I'm right.
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19-01-2006, 07:09
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#12
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Inactive
Join Date: Oct 2005
Location: close, VERY CLOSE!
Age: 46
Services: FIRE,AMBULANCE AND POLICE
Posts: 356
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Re: Help been cut off
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Originally Posted by Neil
I don't think you're right.
if that were the case, companies wouldn't be able to say "This call may be recorded for training purposes" as they are not actually asking your permission.
I'm fairly certain that I'm right. |
im fairly certain you are too!!
we d have all sorts of issues most of the time we spoke to anyone on the phone if you wernt
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19-01-2006, 08:38
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#13
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,181
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Re: Help been cut off
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Originally Posted by Neil
Not at all.
This will only be 'resolved' once Drk receives his/her next bill, & it's all correct.
Then (& only then) will we know if the CS rep applied the relevant credits etc, if the bill is incorrect only then will he/she find out if the notes were actually applied when ringing ntl to query the last conversation that took place.
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Read it again mate - I was referring to the 'note' being placed on the account. Whether or not that was done, the original problem, as DrK says, has seemingly been resolved.
__________________
From Jim Cornette:
“Ty, Fy, bye”
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19-01-2006, 10:30
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#14
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Inactive
Join Date: Jun 2004
Posts: 65
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Re: Help been cut off
Trust me...you own the copy right to your face and voice.
Without permission you can not be recorded or have yer picture taken.
They may say its being recorded for training etc but that doesnt mean they have your permission....just advise on the cal...you do not have permission to record my voice and yer covered if they do....
thing is....you never know if you are being recorded on the call.
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19-01-2006, 11:00
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#15
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Trollsplatter
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,085
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Re: Help been cut off
Quote:
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Originally Posted by PWS
Trust me...you own the copy right to your face and voice.
Without permission you can not be recorded or have yer picture taken.
They may say its being recorded for training etc but that doesnt mean they have your permission....just advise on the cal...you do not have permission to record my voice and yer covered if they do....
thing is....you never know if you are being recorded on the call.
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Not quite correct.
Can I record telephone conversations on my home phone?
Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.
Do I have to let people know that I intend to record their telephone conversations with me?
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.
From http://www.retellrecorders.co.uk/legal/home.htm
You can record without permission, unless you want to divulge the recording to a third party. Only then do you need permission. It is not an issue of copyright - the law that applies here has nothing to do with copyright. It is the Regulation of Investigatory Powers Act 2000 ("RIPA").
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