Help been cut off
 

can i get any help plz...

woke up to no Tv and no phone this morning.... had billing hell from ntl since i moved house, and spent maybe 10hours on with CS and still getting nowhere...

any advice? or should i just leave.

Re: Help been cut off
 

Have you spoken to ntl about this?

Re: Help been cut off
 

ha the 0800 works still... yes just spoken to them.. and got everything turned back on.... i had one guy tell me last week i owed £137, day after bill arrives for £120, says £17 credit on the front the break down shows £120 credit, next i get told i owe £40.24, the credit control guy just imformed me i owe £18.20 thats one hell of a drop.. just had billing dept ring me... over outstanding bill for £120.

anyway everythings back on... i made the cs rep leave a huge note on my account it happens again im back to BT ..

thxs for the reply anyway

Re: Help been cut off
 

I'm willing to bet money that hasn't happened.

Re: Help been cut off
 

Whether it has or hasn't happened - the matter has seemingly been resolved.

Re: Help been cut off
 

Not at all.

This will only be 'resolved' once Drk receives his/her next bill, & it's all correct.

Then (& only then) will we know if the CS rep applied the relevant credits etc, if the bill is incorrect only then will he/she find out if the notes were actually applied when ringing ntl to query the last conversation that took place.

Re: Help been cut off
 

yeah right.

I'm with neil on this one. I had at least 10 calls with ntl over a period of 2 weeks and not one of them was logged :erm:

It's never over nowadays with ntl.

Re: Help been cut off
 

Record them then... but you have to have the operator's consent otherwise it's illegal.

Re: Help been cut off
 

Not strictly true....

You need to inform them if you will be using the recording to a 3rd party (Watchdog for example), but if you were only going to play it to the 1st party (in this case ntl), then yo udon;t need to seek permisson or inform them that you are recording it.

Re: Help been cut off
 

Ah,
But you need permission from the person to record thier voice.
This doesnt matter what the reason is for, You can not record a persons voice without thier permission :)
Personal copyright...My face...my voice

Re: Help been cut off
 

I don't think you're right. ;)

if that were the case, companies wouldn't be able to say "This call may be recorded for training purposes" as they are not actually asking your permission.

I'm fairly certain that I'm right. :)

Re: Help been cut off
 

im fairly certain you are too!!:)

we d have all sorts of issues most of the time we spoke to anyone on the phone if you wernt

Re: Help been cut off
 

Read it again mate - I was referring to the 'note' being placed on the account. Whether or not that was done, the original problem, as DrK says, has seemingly been resolved.

Re: Help been cut off
 

Trust me...you own the copy right to your face and voice.

Without permission you can not be recorded or have yer picture taken.
They may say its being recorded for training etc but that doesnt mean they have your permission....just advise on the cal...you do not have permission to record my voice and yer covered if they do....
thing is....you never know if you are being recorded on the call.

Re: Help been cut off
 

Not quite correct.

Can I record telephone conversations on my home phone?
Yes. The relevant law, RIPA, does not prohibit individuals from recording their own communications provided that the recording is for their own use. Recording or monitoring are only prohibited where some of the contents of the communication - which can be a phone conversation or an e-mail - are made available to a third party, ie someone who was neither the caller or sender nor the intended recipient of the original communication. For further information see the Home Office website where RIPA is posted.
Do I have to let people know that I intend to record their telephone conversations with me?
No, provided you are not intending to make the contents of the communication available to a third party. If you are you will need the consent of the person you are recording.

From http://www.retellrecorders.co.uk/legal/home.htm

You can record without permission, unless you want to divulge the recording to a third party. Only then do you need permission. It is not an issue of copyright - the law that applies here has nothing to do with copyright. It is the Regulation of Investigatory Powers Act 2000 ("RIPA").