Broadband and NatWest internet banking

StevenG · 14-10-2005, 15:28

I recently joined NTL. When I try access my internet banking on NatWest, I get all the way through the login phase only to be shown a message on NatWest saying that I can not access the site as it is down. I phoned NatWest and they said it was not down. However, if I dial up using another machine (to a non NTL provider) and try, I get in without a problem. This happens every time, comparing the one to the other next to each other, at the same time.

Could this be an issue with NTL regards barring, or a proxy, etc?

Steven

liamboyle06 · 14-10-2005, 15:31

i have never had a problem when i log into my online banking with Natwest, or Halifax using ntl BB

jtwn · 14-10-2005, 16:23

Change proxy.

jrhnewark · 14-10-2005, 16:30

Again, I'd just change proxies - I have no problem here with the service.

Details here: http://www.cableforum.co.uk/board/article.php?a=21

dragon · 14-10-2005, 17:35

but surely a bank would use SSL encryption

i thought https: (ssl) traffic didnt go though the proxys, for obvious reasons

Kliro · 10-01-2006, 21:12

Not trying to drag up an old topic, but better than starting a new one I think, I want to use online banking so I can keep up to date tracks on my account.

Do you feel its safe to use n that??

Do I need to go into the branch to get it activated???

TIA

jrhnewark · 10-01-2006, 21:54

It's perfectly safe.

I forget how exactly I got mine setup. Best thing to do is to give Natwest a call - or call into the local branch - and they'll send you all the details. I think I originally replied to a slip included with a statement, and then they sent the info through to me that I needed to access my account online.

nffc · 10-01-2006, 22:37

Quote:

Originally Posted by Kliro

Do you feel its safe to use n that??

IMHO, not. But then I'm rather careful. Your guard only needs to slip momentarily, for a phishing scam to take advantage or for someone to otherwise gain access to your money.

I don't use it, and if an account forces me to, I will withdraw my money and change banks.

Kliro · 10-01-2006, 22:42

The only thing that had me worried was the T&C's which I found a bit confusing.

I wasn't sure if they were implying that if any of your money went missing through using this service, they are in no way required to refund you in any way.

Is this correct??

I've signed up, and the activation No. is being sent in the post, not too sure if I should use it yet though.

I doubt (rather hope) that I will never fall victim to a phishing scam, as I would never re-enter details, and regularily scan for keyloggers and such.

nffc · 10-01-2006, 22:55

Quote:

Originally Posted by Kliro

The only thing that had me worried was the T&C's which I found a bit confusing.

I wasn't sure if they were implying that if any of your money went missing through using this service, they are in no way required to refund you in any way.

Is this correct??

I've signed up, and the activation No. is being sent in the post, not too sure if I should use it yet though.

I doubt (rather hope) that I will never fall victim to a phishing scam, as I would never re-enter details, and regularily scan for keyloggers and such.

Me neither- I miss the convenience of being able to log on to a site and check balance but I normally work it out anyway. As for the keyloggers, I'd rather not run the risk, despite scanning every night.

SMHarman · 11-01-2006, 09:43

Quote:

Originally Posted by nffc

Me neither- I miss the convenience of being able to log on to a site and check balance but I normally work it out anyway. As for the keyloggers, I'd rather not run the risk, despite scanning every night.

Do you shop on line?
Do any of the retail accounts offer certification for access. HSBC Business banking requires a certificate issued by HSBC be installed on the PC as well as the usual UID / PW control.