12-12-2005, 09:27
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#1
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Hemel Loss of Service
As per this post, Hemel customers may be experiencing some loss of service.
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12-12-2005, 09:27
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#2
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Hemel Loss of Service
There's also a rather terse warning on the NTL Service status page.
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12-12-2005, 09:35
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#3
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Guest
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
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Re: Hemel Loss of Service
...but according to the NTL status page, the problem was resolved within 5 minutes!
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12-12-2005, 10:04
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#4
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Inactive
Join Date: Jun 2005
Posts: 27
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Re: Hemel Loss of Service
Would this affect Tring area? we have lost both TV and internet since yesterday around 1-2pm.
Cheers
Mick
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12-12-2005, 10:57
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#5
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: Hemel Loss of Service
Did people lose Sky coverage of could the signal get through that cloud?
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12-12-2005, 11:01
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#6
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Guest
Location: Sale, Cheshire
Services: 10MB Broadband, DTV, Telephone
Posts: n/a
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Re: Hemel Loss of Service
Quote:
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Originally Posted by JohnHorb
...but according to the NTL status page, the problem was resolved within 5 minutes!
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They've fixed it now (the status page, that is). Now shown as 'on-going'.
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12-12-2005, 11:13
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#7
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Inactive
Join Date: Jun 2005
Posts: 27
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Re: Hemel Loss of Service
Could you put a link up for status page please, can not find it.
Many Thanks
Mick
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12-12-2005, 11:15
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#8
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Hemel Loss of Service
http://www.ntl-isp.ntl.com/ServiceStatus/
You can also find it in the bar at the bottom of the page
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12-12-2005, 11:19
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#9
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Inactive
Join Date: Jun 2005
Posts: 27
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Re: Hemel Loss of Service
Cheers for that, my postcode is shown in there as one of the areas affected so that also answers that for me. Could be a long wait!!
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12-12-2005, 11:29
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#10
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 62
Posts: 15,868
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Re: Hemel Loss of Service
Quote:
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Originally Posted by friendfire
Could you put a link up for status page please, can not find it.
Many Thanks
Mick
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Look at the very bottom of this forum 
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12-12-2005, 11:44
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#11
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Hemel Loss of Service
Quote:
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Originally Posted by friendfire
Would this affect Tring area? we have lost both TV and internet since yesterday around 1-2pm.
Cheers
Mick
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If you look at the status page, it lists the affected postcodes.
Quote:
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Originally Posted by NTL
ntlhome broadband customers in the HP1, HP2, HP3, HP23, WD4 postcodes areas will be experiencing an intermittent or complete loss of connection.
This is related to the Oil Depot fire.
Additionally customers in The surrounding areas of Luton and Hemel Hempstead may also be experiencing connectivity problems due to the fire.
If you have lost service within the past 24 hours we will be unable to assist you.
We apologise for any inconvenience that this may cause.
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13-12-2005, 09:26
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#12
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Inactive
Join Date: Dec 2005
Location: Hemel Hempstead
Services: NTL 10mbit, SkyHD
Posts: 15
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Re: Hemel Loss of Service
I'm in HP2 and although my 10mb is still working, it's very unreliable. Webpages fail to load or load very slowly and download speeds pulsate between full on and zero.
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13-12-2005, 09:38
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#13
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Inactive
Join Date: Sep 2005
Posts: 20
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Re: Hemel Loss of Service
I have a complete loss of service (WD4) 
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13-12-2005, 10:20
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#14
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Inactive
Join Date: Jun 2005
Posts: 27
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Re: Hemel Loss of Service
Complete loss here too, rumours at work here are suggesting that cables have been melted etc.!! could be down for months!!! hope we get some info. once its safe for them to monitor the damage.
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13-12-2005, 11:21
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#15
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Dr Pepper Addict
Cable Forum Admin
Join Date: Oct 2003
Location: Nottingham
Age: 63
Services: Zen & YouFibre FTTP, Sky Q TV, Sky Mobile, Flextel SIP
Posts: 31,292
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Re: Hemel Loss of Service
Even if cables have melted you will not be looking at months - it doesn't take that long to drag new ones in. 
__________________
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