disconnections

Wakar · 02-12-2005, 23:50

Hi

I have been on the 2mb service for the last 2 and a bit years, i upgraded to the 10mb service last week and had no problems until today. i keep getting disconnected every minute or so for a few seconds and then it connects back again. this is a real pain when trying to download updates etc.

i have tried the connection both with and without my router (see below for router model). when the disconnection happens the modem seems to reboot itself.

Is it somthing that can be sorted with the help of all the wonderful people here or would i have to call cs/ts. im in the luton area with the LU4 postcode.

The following was taken from the cm itself.

Type : Ambit ETH/USB Combo Cable Modem

Cable modem : Ambit Cable Modem

MAC address : **:**:**:**:**:**

IP address : **.**.**.***

Downstream Receive Power Level : 7.55 dBmv

Downstream SNR : 37.15 dB

Upstream Transmit Power Level : 43.00 dBmv

Many thanks in advance
wakar

03-12-2005, 00:00

can we get a mod or admin in here.. to hide this guys mac and ip addy.

This will no doubt be merged into the current 10meg discussion, but to answer your question we need to know what modem you have.

I personally suspect an Ambit 120 or below, in which case your going to have to get on the blower to NTL and change your modem for the new Ambit 250 as older modems are proving to be a pain in the back passage on 10meg

grubbymitts · 03-12-2005, 00:09

eek - does this man never read these forums? Someone sort this out before he's cloned or something.

Wakar · 03-12-2005, 23:02

first of all im sorry about posing mac & ip addy didnt realise i did that.. i had been a looooong day by the time i got to post this thread.. had been up since 5am that day.. any ways back to the point.. it is an AMbit 120.

grubbymittseek - does this man never read these forums? Someone sort this out before he's cloned or something.

YES i do

nearly every day. and thanks for the info Slyder, will have to ring them in the morning.

04-12-2005, 12:35

Quote:

Originally Posted by Wakar

YES i do

nearly every day. and thanks for the info Slyder, will have to ring them in the morning.

No problem. To save time you might want to disconnect the modem then phone up saying how it likes to die half the time. This will ensure an engineer visit. As I said the 120's and below are prone to reboots and a firmware update has proven to not of worked. Demand a new modem, and demand the Ambit 250.

Let us know how you get on...

Wakar · 05-12-2005, 18:05

just got off the phone from CS/TS engineer booked for wednesday 5-8pm..

was even told that ntl ambit 120 dont support 10MB

and that the modem would be changed.. they also requsted i wrap up old modem for an easier transfer lol

roll on wednesday

05-12-2005, 19:02

Quote:

Originally Posted by Wakar

just got off the phone from CS/TS engineer booked for wednesday 5-8pm..

was even told that ntl ambit 120 dont support 10MB

and that the modem would be changed.. they also requsted i wrap up old modem for an easier transfer lol

roll on wednesday

hehe.. when my engineer turnd up, I said the chap at CS should not of told me to box it back up.

Anyways, demand the Ammy 250 before he leaves and let us know what happens.

Wakar · 05-12-2005, 21:46

Quote:

Originally Posted by Slyder

hehe.. when my engineer turnd up, I said the chap at CS should not of told me to box it back up.

Anyways, demand the Ammy 250 before he leaves and let us know what happens.

There should not be a reason for me to demand the 250 as the CS/TS guy said that the modem will have to be changed to a Ambit 250

and this will be done on wednesday

Wakar · 07-12-2005, 14:36

Am expecting an engineer later today.. hope he turns up on time and we get this sorted with minimal of fuss, will post later on when all is done (fingers crossed)

wakar

eZ` · 08-12-2005, 01:09

Hey, hoping someone will still read this post! ;p

I'm getting the identical problem to this guy. I upgraded my NTL to 10mb on Monday. Modem reset, all fine, 850k speeds, happy with, all fine throughout Tuesday as well, then suddenly since 2pm today (Wednesday) Its been resetting about every 5minutes.

Does this sound like Modem being not up to it as well? Seems weird it worked fine for a couple of days.
Anyway, how do i find out what model modem i have? I've looked all over and can't work it out. Sorry if its already been asked, and i hope some of you are up late

Ta.

08-12-2005, 01:13

Quote:

Originally Posted by eZ`

Anyway, how do i find out what model modem i have? I've looked all over and can't work it out. Sorry if its already been asked, and i hope some of you are up late

Ta.

Look at the bottom of your modem. The make and model is there.

eZ` · 08-12-2005, 01:21

Well, this is what i've got...

Model No: 60194E.....

Then a load of crap, then "ntl:home 100"

is the 100 what i've got?

08-12-2005, 01:25

Quote:

Originally Posted by eZ`

Well, this is what i've got...

Model No: 60194E.....

Then a load of crap, then "ntl:home 100"

is the 100 what i've got?

Yep silver ntl home 100 ?

eZ` · 08-12-2005, 01:27

Gah, so would you suggest ringing up first thing tommorow and asking for an engineer and specifically asking for a 250?
Depressing thing is, they probably won't even send him out to mid-next-week now its Thursday.

Edit: didnt see the "?" yea its silver ntl home 100

Wakar · 08-12-2005, 09:28

morning all,

Got a call from the engineer at 4:38pm to say that he would be at my house at 5pm. Come 5pm true his word he turns up. I mentioned to him that CS told me to box the old one ready for replacement but he wanted to test old one. As the fiber optic cable was laying loose he connected that to his little handheld device and noticed low power levels so got up and said i might as well replace the modem. so off he went and got out a new ntl:250 modem. he ran a few test and hey presto all works fine now.

Well done NTL

thats 2 occasions, in nearly 3 years, i've had to have an engineer out and twice they managed to fix the problem with causing any more problems