Bought Modem

mick44 · 12-11-2005, 12:29

Hi all , as an original broadband customer i bought my modem rather than rent one but with the increase in speed my surfboard 3100 won't be able to cope with the increase , so would i be right in thinking that i can get ntl to exchange it for one that can cope with the speed as now the price has increased and all modems are classed as rental modems now

mick

Stuart · 12-11-2005, 12:37

Yes. They should swap it out.

Paul K · 12-11-2005, 12:44

AFAIK You are paying for a modem in your pricing these days so you may as well have one from NTL

Hom3r · 12-11-2005, 12:55

What the best option to choose on 0800 052 2000

Please don't say India help desk

jem16 · 14-11-2005, 08:12

Did you phone about your modem and if so who?

I'm in exactly the same position as you.

Lee · 14-11-2005, 10:55

Likewise - I'm also in the same position.

Would like to know if anyone has actually had their modem swapped yet.

Rankrotten · 14-11-2005, 13:56

Had my CMX swapped for a 250 last week. I called TS who put me through to India. The poor guy took some details and was absouteley bamboozled and got transferred to Swansea where a very nice girl arranged for an engineer to come next day with a new modem.

jem16 · 14-11-2005, 16:56

I phoned TS but was getting absolutely nowhere with the Indian lady - she couldn't even understand my postcode!

She had no idea what I was on about when I explained I was an early broadband subscriber with my own bought modem who now wanted a modem that I was entitled to. I gave up, phoned back, chose option 5 and managed to speak to a Scottish person with the same accent as mine - a lot easier.

He has arranged to have a new modem installed on Saturday afternoon.

Lee · 28-11-2005, 12:18

I just rang up about this, and was told they wanted to charge me ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 for an engineer to come out and fit a new modem!

Did any of you get charged?

Rankrotten · 28-11-2005, 12:26

No

daveetwo · 28-11-2005, 12:54

Quote:

Originally Posted by Stuart C

Yes. They should swap it out.

Ive tried 3 times to get my 3100 changed and got blunt refusals. They wouldnt even give me a price to change it. They just insisted that i had to wait untill late december and see if my modem would take 10mb.
I gave up and ive sent a letter to simon duffy down the road in Hook.
Doubt that anything will happen but it made me feel better to let them know how just on of thier customers think about this. lol
When youve been a customer for most of the services including broadband for about 6 years you would expect better treatment.

orangebird · 28-11-2005, 12:57

Quote:

Originally Posted by daveetwo

Ive tried 3 times to get my 3100 changed and got blunt refusals. They wouldnt even give me a price to change it. They just insisted that i had to wait untill late december and see if my modem would take 10mb.
I gave up and ive sent a letter to simon duffy down the road in Hook.
Doubt that anything will happen but it made me feel better to let them know how just on of thier customers think about this. lol
When youve been a customer for most of the services including broadband for about 6 years you would expect better treatment.

If there's no 10meg in your area yet, CS have every reason to refuse. Is there 10meg in your area?

daveetwo · 28-11-2005, 14:21

Quote:

Originally Posted by orangebird

If there's no 10meg in your area yet, CS have every reason to refuse. Is there 10meg in your area?

Yes without a doubt. Friend around the corner gets about 8on his 4100 modem.
Mines is 5.6 to 6mb on the 3100.
If we didnt even have 10mb i would even be calling them. (apart from asking to upgrade of course! lol)

jem16 · 28-11-2005, 16:34

Quote:

Originally Posted by Lee

I just rang up about this, and was told they wanted to charge me ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 for an engineer to come out and fit a new modem!

Did any of you get charged?

No I didn't and I would have kicked up a big fuss if they had charged me to provide me with equipment that they have been charging me rental for!

SnoopZ · 28-11-2005, 20:56

The easiest thing to do is unplug your BOUGHT modem and ring TS and say the modem doesn't do anything. It's a little white lie but it will get an engineer to you to swap it. I just told the engineer i'd binned mine as i owned it and he just installed a new one making a note of the old MAC address.

It was by far the easiest option and it worked. After all you pay for a modem so your entitled to one.