Bought Modem
 

Hi all , as an original broadband customer i bought my modem rather than rent one but with the increase in speed my surfboard 3100 won't be able to cope with the increase , so would i be right in thinking that i can get ntl to exchange it for one that can cope with the speed as now the price has increased and all modems are classed as rental modems now

mick

Re: Bought Modem
 

Yes. They should swap it out.

Re: Bought Modem
 

AFAIK You are paying for a modem in your pricing these days so you may as well have one from NTL :)

Re: Bought Modem
 

What the best option to choose on 0800 052 2000

Please don't say India help desk

Re: Bought Modem
 

Did you phone about your modem and if so who?

I'm in exactly the same position as you.

Re: Bought Modem
 

Likewise - I'm also in the same position.

Would like to know if anyone has actually had their modem swapped yet.

Re: Bought Modem
 

Had my CMX swapped for a 250 last week. I called TS who put me through to India. The poor guy took some details and was absouteley bamboozled and got transferred to Swansea where a very nice girl arranged for an engineer to come next day with a new modem.

Re: Bought Modem
 

I phoned TS but was getting absolutely nowhere with the Indian lady - she couldn't even understand my postcode!

She had no idea what I was on about when I explained I was an early broadband subscriber with my own bought modem who now wanted a modem that I was entitled to. I gave up, phoned back, chose option 5 and managed to speak to a Scottish person with the same accent as mine - a lot easier.

He has arranged to have a new modem installed on Saturday afternoon.

Re: Bought Modem
 

I just rang up about this, and was told they wanted to charge me £50 for an engineer to come out and fit a new modem!

Did any of you get charged?

Re: Bought Modem
 

No :Yikes:

Re: Bought Modem. 3100
 

Ive tried 3 times to get my 3100 changed and got blunt refusals. They wouldnt even give me a price to change it. They just insisted that i had to wait untill late december and see if my modem would take 10mb.
I gave up and ive sent a letter to simon duffy down the road in Hook.
Doubt that anything will happen but it made me feel better to let them know how just on of thier customers think about this. lol
When youve been a customer for most of the services including broadband for about 6 years you would expect better treatment.

Re: Bought Modem. 3100
 

If there's no 10meg in your area yet, CS have every reason to refuse. Is there 10meg in your area?

Re: Bought Modem. 3100
 

Yes without a doubt. Friend around the corner gets about 8on his 4100 modem.
Mines is 5.6 to 6mb on the 3100.
If we didnt even have 10mb i would even be calling them. (apart from asking to upgrade of course! lol)

Re: Bought Modem
 

No I didn't and I would have kicked up a big fuss if they had charged me to provide me with equipment that they have been charging me rental for!

Re: Bought Modem
 

The easiest thing to do is unplug your BOUGHT modem and ring TS and say the modem doesn't do anything. It's a little white lie but it will get an engineer to you to swap it. I just told the engineer i'd binned mine as i owned it and he just installed a new one making a note of the old MAC address.

It was by far the easiest option and it worked. After all you pay for a modem so your entitled to one. :)