Installing NTL BB with different user accounts

rola116 · 07-12-2005, 18:22

I've just got NTL 1meg BB istalled and I have to say I am very impressed. The engineer turned up on time, took only 10 mins to install and, after I ran the CD, the broadband worked straight away.

I only have one problem and I would appreciate any help.

I am running win xp and have 3 user accounts, 1 for each member of my household.
I ran the CD logged on as myself, but the BB has not been set up on the other user accounts.
I have tried running the CD when I am logged on one of the other user accounts, but it says it cannot connect to NTL.
I have a cable modem connected to the ethernet port.
I know there is probably a really simple sollution, and I am being thick but there is a 30min queue on the tech support line, so I would really appreciate any help.

Thanks
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Edit Rob C: Don't post your email address publicly in forums. Spam bots will target it

MovedGoalPosts · 07-12-2005, 18:37

to Cable Forum

You need to make the changes with the setup using an account on the PC that has full administrator rights.

Realistically it should not be necessary to run a CD, unless you are connecting using USB rather than ethernet (ethernet is frequently more reliable).

---------- Post added at 19:37 ---------- Previous post was at 19:36 ----------

Moving to ntl Broadband discussion

SLM · 07-12-2005, 18:47

If you make sure all the settings are the same on all accts it should work....go to tools-internet options-conections tab...make sure never dial has a spot next to it, lan settings all box's are clear and no checks in them. this should be all you need to get the other accts working.

Hope this helps.

rola116 · 11-12-2005, 09:46

thanks for that experts! the post from SLM sorted it out pronto!