18-07-2015, 12:19
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#1
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Inactive
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 41
Posts: 4,964
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Can't load PDF bills
Been trying to load PDF version of bills to compare them, and every time I click view PDF it comes up with a blank screen and nothing showing. CS says use Adobe, but it won't work with Adobe Reader or Foxit Reader installed on my machine. Anyone got any ideas as to how I can view the PDF bills please?
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18-07-2015, 12:57
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#2
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Inactive
Join Date: Jul 2004
Location: Winnersh UK
Services: , BBand 120M tier Superhub, O2 Mobile phone
Posts: 2,147
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Re: Can't load PDF bills
Quote:
Originally Posted by MarkC1984
Been trying to load PDF version of bills to compare them, and every time I click view PDF it comes up with a blank screen and nothing showing. CS says use Adobe, but it won't work with Adobe Reader or Foxit Reader installed on my machine. Anyone got any ideas as to how I can view the PDF bills please?
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Just a thought do you have the latest version of Acrobat reader?
I have Acrobat DC which is the latest free version available from Adobe and I can read my bills ok.
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18-07-2015, 13:47
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#3
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Inactive
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 41
Posts: 4,964
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Re: Can't load PDF bills
I had DC, not sure if latest version. Will try that and let you know.
---------- Post added at 14:47 ---------- Previous post was at 14:37 ----------
Not worked, all I get is the window with about:blank in the address bar. Virgin cannot seem to help, and I begrudge paying for an itemized bill to be sent out each month.
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18-07-2015, 14:55
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#4
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,269
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Re: Can't load PDF bills
Have you tried downloading the PDF to a temporary directory and then opening it from the reader?
__________________
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19-07-2015, 09:35
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#5
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 70
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 10,416
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Re: Can't load PDF bills
It may well be that when you click, the file is downloaded to somewhere on your machine.
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20-07-2015, 07:40
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#6
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Inactive
Join Date: Jan 2004
Location: Nuneaton
Services: Broadband Up to 100Mb ~ TV Mix & TiVo 1Tb ~ Phone: Talk More Anytime
Posts: 1,057
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Re: Can't load PDF bills
Try a different browser
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20-07-2015, 08:33
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#7
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CF Resident Dog
Join Date: Mar 2005
Services: Zen FTTP 910
Posts: 15,621
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Re: Can't load PDF bills
Quote:
Originally Posted by MarkC1984
Been trying to load PDF version of bills to compare them, and every time I click view PDF it comes up with a blank screen and nothing showing. CS says use Adobe, but it won't work with Adobe Reader or Foxit Reader installed on my machine. Anyone got any ideas as to how I can view the PDF bills please?
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Try the built in READER app that comes with Windows 10.
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