Thunderbird not receiving emails
04-09-2014, 15:20
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#1
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Inactive
Join Date: Jul 2005
Location: Sandy. Moving to Cornwall in a couple of years
Age: 72
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Thunderbird not receiving emails
I've been using TB for years for all of my email addresses - ntl, google, yahoo.
Since yesterday I've not been receiving emails with an .ntlword address
I can send but not receive.
No error messages either.
I can see them in webmail though.
---------- Post added at 14:20 ---------- Previous post was at 13:23 ----------
Having spoken to virgin it seems there is an issue and it's not just me.
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04-09-2014, 20:22
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#2
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,242
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Re: Thunderbird not receiving emails
VM's DNS is screwed up. Nothing new there. Try changing you primary DNS to Google (8.8.8.8) or open DNS.
The servers are still there just not from VMs DNS.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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04-09-2014, 20:30
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#3
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Inactive
Join Date: Jul 2005
Location: Sandy. Moving to Cornwall in a couple of years
Age: 72
Services: M+Tivo: VM 50mb BB: VM M phone:
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iPhone 5
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Re: Thunderbird not receiving emails
Thank you but I have no idea how to do that......
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05-09-2014, 10:08
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#4
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
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Re: Thunderbird not receiving emails
Quote:
Originally Posted by moiraf100
Thank you but I have no idea how to do that......
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If you are using a router then it's in the setup pages somewhere like this:
router.JPG Click for larger image.
Under advanced settings, primary is set for Google, secondary for VM.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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05-09-2014, 10:13
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#5
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Inactive
Join Date: Jun 2005
Location: Peterborough
Posts: 5,106
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Re: Thunderbird not receiving emails
I dont think VM's DNS is screwed up. I believe the Ntlword IMAP, pop3 and SMTP are no longer active. Change these to the virginmedia equivalents and it works fine
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05-09-2014, 10:49
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#6
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
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XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,242
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Re: Thunderbird not receiving emails
I don't know about IMAP and smtp but the NTLworld.com POP is working fine on the two accounts I have that use it.
I stopped using the smtp when it was flakey a while ago but it still pings OK.
One of the POP accounts is linked to my VM account as primary e-mail so it has to keep working.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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05-09-2014, 10:53
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#7
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Inactive
Join Date: Jun 2005
Location: Peterborough
Posts: 5,106
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Re: Thunderbird not receiving emails
In the other thread, I said I can ping IMAP.ntlworld.com but it doesn't respond to email requests. It's as if the port is blocked
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05-09-2014, 11:11
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#8
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 68
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,242
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Re: Thunderbird not receiving emails
Quote:
Originally Posted by Wicked_and_Crazy
In the other thread, I said I can ping IMAP.ntlworld.com but it doesn't respond to email requests. It's as if the port is blocked
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When I click on the "get mail" in Thunderbird on either account it goes through the normal sequence:
Connect: contacting server
Connected to Host for xxxxx@ntlworld.com
There are no messages for xxxxx@ntlworld.com
When the DNS was cocked it simply couldn't find the server.
I've just sent a test message from another account and it turned up almost immediatly in the @ntlworld account so it's definitly working.
I suspect this may be a more localised problem.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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05-09-2014, 11:24
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#9
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cf.mega poster
Join Date: Nov 2006
Location: West Herts
Services: Maxit + Movies/Sports HD (V6x2), BB350, Anytime Chatter. Freeview/Freesat HD, ASDA/Tesco PAYG
Posts: 1,947
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Re: Thunderbird not receiving emails
There are currently known issues with ntlworld mail using certain mail clients:
http://community.virginmedia.com/t5/...y/td-p/2461069
Changeing to the Virginmedia.com servers has been suggested as a temporary workaround.
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