29-06-2014, 21:17
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#1
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Inactive
Join Date: Jan 2010
Posts: 48
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change to tivo
rang VM up to change tv package to a freeview option. got offered a tivo box to replace my v+ box. no problem but i was told there was no installation cost as i can do a self install. however looking online it says self install is not available with the tivo box. i am already a customer and no new cabling is required so is a self install usual practice or not? 
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29-06-2014, 21:31
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#2
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 51
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 830
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Re: change to tivo
This tread http://www.cableforum.co.uk/board/11...uickstart.html started by Ben says that you can now do a self install of the Tivo box.
He does state that it's currently only available if you phone them up so it wouldn't show on the website.
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29-06-2014, 22:26
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#3
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Inactive
Join Date: Jan 2012
Location: Deepest pits of Hell
Age: 41
Posts: 4,964
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Re: change to tivo
I thought that initial install was engineer only.
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30-06-2014, 07:02
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#4
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 10,134
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Re: change to tivo
Quote:
Originally Posted by MarkC1984
I thought that initial install was engineer only.
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Used to be because of Tivo's 'sensitive signal levels'. However that was cobblers designed to rake in more money on installation charges. Whoever installs it, iPlayer won't work properly....
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30-06-2014, 07:41
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#5
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Inactive
Join Date: Oct 2009
Posts: 2,070
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Re: change to tivo
QuickStart is available now but apparently not for every situation.
Also, I have seen several threads opened on the Virgin Media forum that suggests these Quickstarts don't always go well and engineers have to be dispatched anyway.
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30-06-2014, 08:49
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#6
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: change to tivo
Quote:
Originally Posted by Mr K
Used to be because of Tivo's 'sensitive signal levels'. However that was cobblers designed to rake in more money on installation charges. Whoever installs it, iPlayer won't work properly....
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No, it wasn't, as spiderplant said on the other thread
http://www.cableforum.co.uk/board/35702661-post4.html
Quote:
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No, it was to save money. Sending a QuickStart then sending a tech to correct the signals would have been double cost. We've now improved our remote network diagnostics to the point where QuickStart of TiVos is viable. A QuickStart will only be permitted where our tests show the signals are already good enough.
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---------- Post added at 09:49 ---------- Previous post was at 09:48 ----------
Quote:
Originally Posted by RobboEdin
QuickStart is available now but apparently not for every situation.
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Currently, phone lines aren't available as part of a Quickstart install, so that's the main factor
There are also rules around how long ago services have been active at a property, in case the cables have been damaged etc.
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04-07-2014, 21:35
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#7
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Inactive
Join Date: Jan 2010
Posts: 48
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Re: change to tivo
set top delivered and installed by me. it was very easy to do,and as yet no problems
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