Virgin Mobile - Customer Services?
19-01-2014, 11:22
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#1
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,169
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Virgin Mobile - Customer Services?
Are they all off-shore or is a case of whoever you get through to at busy times like with VM CS?
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From Jim Cornette:
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19-01-2014, 11:22
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#2
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: Virgin Mobile - Customer Services?
They are not all offshore. I've spoken to someone in the uk. But I'm not sure how you'd get to make sure that happened.
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19-01-2014, 11:25
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#3
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cf.mega poster
Join Date: Jun 2003
Location: Half in the corporeal, half in the etheral
Posts: 37,169
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Re: Virgin Mobile - Customer Services?
Cheers - it's usually a case of calling early in the morning to avoid them.
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From Jim Cornette:
“Ty, Fy, bye”
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19-01-2014, 19:13
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#4
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Inactive
Join Date: Jan 2006
Location: ipswich
Posts: 49
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Re: Virgin Mobile - Customer Services?
I usually find saturday mornings about 9 works for me
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19-01-2014, 20:55
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#5
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 44
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Re: Virgin Mobile - Customer Services?
There are two UK call Centres I think. One is in Teeside and the other is somewhere down south.
It seems totally random whether you get the UK guys. Sometimes depending on the option you pick though you get them more often than not.
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20-01-2014, 00:41
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#6
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Believe in yourself ...
Join Date: Dec 2013
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Re: Virgin Mobile - Customer Services?
 They don't talk to me...
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A smile is a curve that sets everything straight.
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03-02-2014, 09:44
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#7
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Inactive
Join Date: Jun 2006
Posts: 22
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Re: Virgin Mobile - Customer Services?
Why do they persist with off shore call centers! Just spent 30 minutes trying to order a new phone and could hardly understand any of three different operators.Think it was in the Philippines so would be very cheep labour ! I'm not comfortable with passing Banking Details to them,Virgin neads to sort their act out, my Bank used to use Off shore but moved back to UK because of complaints
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03-02-2014, 09:57
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#8
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Haggis Hunting
Join Date: Mar 2010
Location: Over there
Posts: 1,096
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Re: Virgin Mobile - Customer Services?
They're probably cheaper.
Just hang up and keep trying till you hear a UK accent?
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08-02-2014, 16:06
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#9
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cf.mega poster
Join Date: Mar 2012
Posts: 4,108
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Re: Virgin Mobile - Customer Services?
Quote:
Originally Posted by pogo
I usually find saturday mornings about 9 works for me
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Me too, but often the missus is a bit tired........ 
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