Superhub New superhub, no speed increase?

~Dan~ · 23-12-2012, 15:03

For the last few years I've had a pc connected to the modem with a wire. Last week I phoned virginmedia to get upgraded to a superhub so that I could also connect a laptop wirelessly. I was told the superhub would be delivered on the 24th and that I'd also get a free speed increase (2 or 3 times faster I think they said) as "it won't work with your current speed".

The superhub was delivered yesterday, 2 days earlier than promised. I quickly fitted and activated it and have it working on the pc (with the wire) and the laptop (wirelessly), no problems there, everything is working fine.

But when I did a speed test on speedtest.net only my upload speed has changed.

An earlier speed test gave the results:
Ping 19ms, DL 5.89 Mbps, UL 1.12 Mbps

And today:
Ping 21ms, DL 5.91 Mbps, UL 1.95 Mbps

Is that what is supposed to happen?

**Hugh** · 23-12-2012, 15:12

What BB package are you on, please?

thenry · 23-12-2012, 15:12

could you put this into your web browser

192.168.100.1/RouterStatus.html

and copy and paste everything in these 3...

Downstream

Upstream

Operation Configuration

~Dan~ · 23-12-2012, 15:24

Quote:

Originally Posted by Hugh

What BB package are you on, please?

Size L.

---------- Post added at 15:24 ---------- Previous post was at 15:21 ----------

Quote:

Originally Posted by thenry

could you put this into your web browser

192.168.100.1/RouterStatus.html

and copy and paste everything in these 3...

Downstream

Upstream

Operation Configuration

Code:

Downstream
 	DS-1	DS-2	DS-3	DS-4	DS-5	DS-6	DS-7	DS-8
Frequency (Hz)	314750000 Hz	298750000 Hz	306750000 Hz	322750000 Hz	N/A	N/A	N/A	N/A
Lock Status(QAM Lock/FEC Sync/MPEG Lock)	Locked	Locked	Locked	Locked	N/A	N/A	N/A	N/A
Channel ID	110	106	109	111	N/A	N/A	N/A	N/A
Modulation	QAM256	QAM256	QAM256	QAM256	N/A	N/A	N/A	N/A
Symbol Rate (Msym/sec)	6.952000	6.952000	6.952000	6.952000	N/A	N/A	N/A	N/A
Interleave Depth	I=12	I=12	I=12	I=12	N/A	N/A	N/A	N/A
                        J=17	J=17	J=17	J=17
Power Level (dBmV)	13.1 dBmV	13.2 dBmV	13.3 dBmV	12.4 dBmV	N/A	N/A	N/A	N/A
RxMER (dB)	41.9 dB	41.9 dB	41.9 dB	41.4 dB	N/A	N/A	N/A	N/A

Code:

Upstream
 	US-1	US-2	US-3	US-4
Channel Type	2.0	N/A	N/A	N/A
Channel ID	2	N/A	N/A	N/A
Frequency (Hz)	35800000 Hz	N/A	N/A	N/A
Ranging Status	Success	N/A	N/A	N/A
Modulation	QAM16	N/A	N/A	N/A
Symbol Rate (Sym/sec)	5120000	N/A	N/A	N/A
Mini-Slot Size	128	N/A	N/A	N/A
Power Level (dBmV)	43.3 dBmV	N/A	N/A	N/A
T1 Timeouts	 0	N/A	N/A	N/A
T2 Timeouts	 0	N/A	N/A	N/A
T3 Timeouts	 0	N/A	N/A	N/A
T4 Timeouts	 0	N/A	N/A	N/A

Code:

General Configuration
Network Access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	EU DOCSIS 3.0
Config File	
Primary Downstream Service Flow
SFID	5056
Max Traffic Rate	33000000 bps
Max Traffic Burst	3044 bytes
Min Traffic Rate	0 bps
Primary Upstream Service Flow
SFID	5055
Max Traffic Rate	2058000 bps
Max Traffic Burst	8160 bytes
Min Traffic Rate	0 bps
Max Concatenated Burst	8160 bps
Scheduling Type	BestEffort

thenry · 23-12-2012, 15:29

your downstream power levels are too high, you need a tech booked to come sort it out.

your on 30meg down and 2meg up.

~Dan~ · 23-12-2012, 15:32

Quote:

Originally Posted by thenry

your downstream power levels are too high, you need a tech booked to come sort it out.

your on 30meg down and 2meg up.

Ah.
It's nothing that can be changed via the superhub settings?

thenry · 23-12-2012, 15:39

no mate. call VM and ask for a tech to be booked to sort out your high downstream power levels.

~Dan~ · 23-12-2012, 15:40

Quote:

Originally Posted by thenry

no mate. call VM and ask for a tech to be booked to sort out your high downstream power levels.

Ok, thanks.

General Maximus · 23-12-2012, 18:11

ya, they are double what they should be at their maximum.