Cable Forum - Superhub New superhub, no speed increase?

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New superhub, no speed increase?

For the last few years I've had a pc connected to the modem with a wire. Last week I phoned virginmedia to get upgraded to a superhub so that I could also connect a laptop wirelessly. I was told the superhub would be delivered on the 24th and that I'd also get a free speed increase (2 or 3 times faster I think they said) as "it won't work with your current speed".

The superhub was delivered yesterday, 2 days earlier than promised. I quickly fitted and activated it and have it working on the pc (with the wire) and the laptop (wirelessly), no problems there, everything is working fine.

But when I did a speed test on speedtest.net only my upload speed has changed.

An earlier speed test gave the results:
Ping 19ms, DL 5.89 Mbps, UL 1.12 Mbps

And today:
Ping 21ms, DL 5.91 Mbps, UL 1.95 Mbps

Is that what is supposed to happen?

Re: New superhub, no speed increase?

What BB package are you on, please?

Re: New superhub, no speed increase?

could you put this into your web browser

192.168.100.1/RouterStatus.html

and copy and paste everything in these 3...

Downstream

Upstream

Operation Configuration

Re: New superhub, no speed increase?

Quote:

Originally Posted by Hugh (Post 35515718)

What BB package are you on, please?

Size L.

---------- Post added at 15:24 ---------- Previous post was at 15:21 ----------

Quote:

Originally Posted by thenry (Post 35515719)

could you put this into your web browser

192.168.100.1/RouterStatus.html

and copy and paste everything in these 3...

Downstream

Upstream

Operation Configuration

Code:

Downstream

         DS-1        DS-2        DS-3        DS-4        DS-5        DS-6        DS-7        DS-8

Frequency (Hz)        314750000 Hz        298750000 Hz        306750000 Hz        322750000 Hz        N/A        N/A        N/A        N/A

Lock Status(QAM Lock/FEC Sync/MPEG Lock)        Locked        Locked        Locked        Locked        N/A        N/A        N/A        N/A

Channel ID        110        106        109        111        N/A        N/A        N/A        N/A

Modulation        QAM256        QAM256        QAM256        QAM256        N/A        N/A        N/A        N/A

Symbol Rate (Msym/sec)        6.952000        6.952000        6.952000        6.952000        N/A        N/A        N/A        N/A

Interleave Depth        I=12        I=12        I=12        I=12        N/A        N/A        N/A        N/A

                        J=17        J=17        J=17        J=17

Power Level (dBmV)        13.1 dBmV        13.2 dBmV        13.3 dBmV        12.4 dBmV        N/A        N/A        N/A        N/A

RxMER (dB)        41.9 dB        41.9 dB        41.9 dB        41.4 dB        N/A        N/A        N/A        N/A

Code:

Upstream

         US-1        US-2        US-3        US-4

Channel Type        2.0        N/A        N/A        N/A

Channel ID        2        N/A        N/A        N/A

Frequency (Hz)        35800000 Hz        N/A        N/A        N/A

Ranging Status        Success        N/A        N/A        N/A

Modulation        QAM16        N/A        N/A        N/A

Symbol Rate (Sym/sec)        5120000        N/A        N/A        N/A

Mini-Slot Size        128        N/A        N/A        N/A

Power Level (dBmV)        43.3 dBmV        N/A        N/A        N/A

T1 Timeouts         0        N/A        N/A        N/A

T2 Timeouts         0        N/A        N/A        N/A

T3 Timeouts         0        N/A        N/A        N/A

T4 Timeouts         0        N/A        N/A        N/A

Code:

General Configuration

Network Access        Allowed

Maximum Number of CPEs        1

Baseline Privacy        Enabled

DOCSIS Mode        EU DOCSIS 3.0

Config File        

Primary Downstream Service Flow

SFID        5056

Max Traffic Rate        33000000 bps

Max Traffic Burst        3044 bytes

Min Traffic Rate        0 bps

Primary Upstream Service Flow

SFID        5055

Max Traffic Rate        2058000 bps

Max Traffic Burst        8160 bytes

Min Traffic Rate        0 bps

Max Concatenated Burst        8160 bps

Scheduling Type        BestEffort

Re: New superhub, no speed increase?

your downstream power levels are too high, you need a tech booked to come sort it out.

your on 30meg down and 2meg up.

Re: New superhub, no speed increase?

Quote:

Originally Posted by thenry (Post 35515727)

your downstream power levels are too high, you need a tech booked to come sort it out.

your on 30meg down and 2meg up.

Ah.
It's nothing that can be changed via the superhub settings?

Re: New superhub, no speed increase?

no mate. call VM and ask for a tech to be booked to sort out your high downstream power levels.

Re: New superhub, no speed increase?

Quote:

Originally Posted by thenry (Post 35515733)

no mate. call VM and ask for a tech to be booked to sort out your high downstream power levels.

Ok, thanks.

Re: New superhub, no speed increase?

ya, they are double what they should be at their maximum.