100M : Area upgraded to 100MB but still only getting 50

[savvychels]

I've glanced through the topics and don't see anything jumping out with a similar topic, though I'm sure it's here somewhere.

A couple of weeks ago the status on the upgrade for our area said 'end of November'. I've just checked the status now (as my internet connection seems to be jumpy and freezing every so often), and it says it's done. So I checked my speed and it's still 50. I thought maybe a reboot of the SH might be in order, so did that. Left it off for about a minute. Turned back on, still 50.

So just curious how long after areas go 'live' with the 100meg should customers actually be receiving it? I figure it's only happened in the last few days, so fair enough if it takes a couple of weeks to switch over, but just wondering so I know what to expect.

Thanks in advance.

[General Maximus]

it isnt a case of it just happens dude, it happens when somebody decides they want it to happen and they force a modem reboot and the new config file is downloaded. A lot of peeps have been moaning about this over the last week or so and I have told all of them not to worry. It is very much 50/50 as to when you get it. Some people are very happy and get it ahead of the deadline mid-month and for some it carrys over a week into the following month. I would personally give them this week and then give them a ring on Monday if nothing has happened.

If you do ring them up explain that it is a free upgrade you waiting for and that the upgrade checker says you area is enabled thus you are not asking for it in advance. I know it sounds like a silly thing to say but if you dont say it they will try and fob you off with a new 12 month contract because it is an upgrade which you are requesting them to do for you.

[Sephiroth]

What you haven't told us is how you know it's still 50meg. Presumably you've looked at the modem stats Operational Config and it still says 50 meg.

The other thing you can do, is to get your host name. If your CMTS (which is listed in the host name) isn't the same as the town you think you're in, then your area may not have been upgraded.

Bristol is a case in point where users are served from more that one hub centre and we've seen just such a case a few months ago.

HTH

[adzii_nufc]

Originally Posted by Sephiroth

What you haven't told us is how you know it's still 50meg. Presumably you've looked at the modem stats Operational Config and it still says 50 meg.

The other thing you can do, is to get your host name. If your CMTS (which is listed in the host name) isn't the same as the town you think you're in, then your area may not have been upgraded.

Bristol is a case in point where users are served from more that one hub centre and we've seen just such a case a few months ago.

HTH

This^

I'm on 100/10 due for 120/20, My area is listed as upgraded and is classed as Newcastle but I'm not actually in Newcastle and my CMTS confirms this. So whilst my Area is listed as upgraded the truth is my area is not.

[Sephiroth]

You didn't actually answer my question - at least not definitively. Remember, I'm 300+ miles away from you and don't have the specifics you see.

What CMTS are you on? Or does your modem Operational Conig page confirm 100 megs?

[adzii_nufc]

Originally Posted by Sephiroth

You didn't actually answer my question - at least not definitively. Remember, I'm 300+ miles away from you and don't have the specifics you see.

What CMTS are you on? Or does your modem Operational Conig page confirm 100 megs?

I'm not the OP but for your reference my op config shows 100 meg's 10 up

[savvychels]

Thanks all. Sorry life got the best of me and I hadn't had a chance to come back. Checked online using my postcode and it was ready. Not in a huge rush and haven't tested speed since I posted.

I have no idea how else to check speeds aside from a bandwidth testing sites so that's what I've done as I always have. Checked from a few locations before I posted the initial post after a full modem reboot and all were between 48 and 52 which is what I've had for the last couple of years (aside from a couple of months where work was being done and I had 20-30 or none at all LOL)

Anyway, wasn't a moan just a question. Happy to sit tight and wait for a 'switch to flip'.

Thanks

[chienmort]

Probably a silly question but how do I find out what CMTS I am on?

[Sephiroth]

in the CMD window tytpe:

tracert www.bbc.co.uk

The second or third line of the report should tell you what CMTS you're on.

[chienmort]

sotn-core-1b-ge-100-0.network.virginmedia.net?

[Sephiroth]

No. It'll be one or two lines above that. Why not paste it all editing out anything you want to keep secret?

[chienmort]

Can't see wan ip or anything that should be private so here goes?

\traceroute to www.bbc.net.uk (212.58.246.92), 64 hops max, 52 byte packets
1 10.56.20.1 (10.56.20.1) 10.363 ms 8.834 ms 10.124 ms
2 sotn-core-1a-ae4-861.network.virginmedia.net (80.4.225.45) 20.560 ms 13.587 ms 9.757 ms
3 sotn-core-1b-ge-100-0.network.virginmedia.net (80.4.225.2) 7.999 ms 8.582 ms 7.816 ms
4 glfd-bb-1b-ae3-0.network.virginmedia.net (212.43.163.153) 12.752 ms 82.675 ms 12.704 ms
5 glfd-tmr-1-ae5-0.network.virginmedia.net (213.105.159.46) 11.748 ms 11.393 ms 12.994 ms
6 tcl5-ic-1-as0-0.network.virginmedia.net (62.253.185.78) 19.174 ms 13.357 ms 13.523 ms
7 212.58.239.249 (212.58.239.249) 12.309 ms 12.675 ms 14.322 ms
8 * * *
9 ae0.er01.cwwtf.bbc.co.uk (132.185.254.93) 15.901 ms 16.629 ms 14.124 ms
10 132.185.255.165 (132.185.255.165) 16.222 ms 16.709 ms 27.938 ms
11 bbc-vip013.cwwtf.bbc.co.uk (212.58.246.92) 16.110 ms 17.715 ms 15.071 ms

[Sephiroth]

Ah - it's not shown. OK - I should have thought of this sooner!

At the top of the CableForum page is a link marked "Connection" (white text on blue background). Click that - you'll get a popup that should tell you the host CMTS. Southampton has many CMTSs so it'll say SOTN16 or something like that.

[General Maximus]

I thought it was something like tools.virginmedia.com

[chienmort]

Host cpc1-pool13-2-0-cust915.15-1.cable.virginmedia.com