Box Fail, Card Fail and RF Levels Fail
26-11-2012, 16:09
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#1
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,918
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Box Fail, Card Fail and RF Levels Fail
could someone please help me out. i have a v hd box which sonetimes doesnt turn on when powered on by the socket (mains) the red standby or off light on the box stays red even when pressing power on the remote to power up. i then have to pull the pull and then put it back in then power up for it to turn on (a few times sometimes).
ive also now noticed including today that the card doesnt want to work. a message appears saying the cards expired. a few reboots and its back on.
i done a medic check and RF levels come up as fail.
RF Levels - Equalise - Failed
RF Qaulity - No Action Required - Passed
RF Tests - low ok - medium high - high high
SNR Tests - low ok - medium ok - high ok
SNR Values - low 35 - medium 35 - high 36
Pre RS Error tests - low ok - medium ok - high ok
Pre RS Values - low 1 - medium 0 - high 0
Post RS Error Tests - low ok - medium ok - high ok
Post RS Values - low 0 - medium 0 - high 0
upstream power level 45
MCNS passed all ok
PROV passed all ok.
i have an 8dB FP eqauliser before the splitter.
SH downstream power levels are between + 4-7. SNR is between 41-43. Upstreams power level is 44.
ive already had the box swapped. i was offered a TiVo but 50odd quid in install fees is a no thank you!
__________________
“Never ask a liar why they lied. To explain it, they'd have to lie again”
Fernando Hidalgo
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26-11-2012, 16:32
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#2
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cf.mega poster
Join Date: Jun 2003
Posts: 9,058
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Re: Box Fail, Card Fail and RF Levels Fail
The simple solution to both problems is to leave the box on or in standby. The card can expire if you turn the box off too much.
Your signals are fine.
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26-11-2012, 16:36
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#3
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,918
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Re: Box Fail, Card Fail and RF Levels Fail
have done in the past but then the box doesnt boot up when pressing power so i just turn it off and on. same problems either way tbh so now instead of wasting electric i just pull the plug and plug in when i need it... or try anyway.
__________________
“Never ask a liar why they lied. To explain it, they'd have to lie again”
Fernando Hidalgo
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26-11-2012, 16:47
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#4
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cf.mega poster
Join Date: Jun 2003
Posts: 9,058
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Re: Box Fail, Card Fail and RF Levels Fail
Ah, I see. Is it properly ventilated?
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26-11-2012, 16:49
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#5
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,918
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Re: Box Fail, Card Fail and RF Levels Fail
yup
__________________
“Never ask a liar why they lied. To explain it, they'd have to lie again”
Fernando Hidalgo
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26-11-2012, 17:37
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#6
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cf.mega poster
Join Date: Jun 2003
Posts: 9,058
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Re: Box Fail, Card Fail and RF Levels Fail
Give 'em a call then. If they swap the box, make sure they swap the power supply too.
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26-11-2012, 18:08
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#7
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,918
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Re: Box Fail, Card Fail and RF Levels Fail
another tech visit 
---------- Post added at 19:08 ---------- Previous post was at 18:38 ----------
 offshore: "tech booked for tomorrow between 4-7pm" - me: "ok, thanks"
puts phone down and call back to confirm with retentions only to be told its booked for tuesday.
__________________
“Never ask a liar why they lied. To explain it, they'd have to lie again”
Fernando Hidalgo
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26-11-2012, 18:31
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#8
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cf.mega poster
Join Date: Jun 2003
Posts: 9,058
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Re: Box Fail, Card Fail and RF Levels Fail
Umm... tomorrow is Tuesday, isn't it?
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26-11-2012, 18:41
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#9
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,918
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Re: Box Fail, Card Fail and RF Levels Fail
next week.
__________________
“Never ask a liar why they lied. To explain it, they'd have to lie again”
Fernando Hidalgo
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26-11-2012, 19:24
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#10
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Box Fail, Card Fail and RF Levels Fail
---------- Post added at 20:24 ---------- Previous post was at 20:22 ----------
[/COLOR]
Quote:
Originally Posted by thenry
could someone please help me out. i have a v hd box which sonetimes doesnt turn on when powered on by the socket (mains) the red standby or off light on the box stays red even when pressing power on the remote to power up. i then have to pull the pull and then put it back in then power up for it to turn on (a few times sometimes).
ive also now noticed including today that the card doesnt want to work. a message appears saying the cards expired. a few reboots and its back on.
i done a medic check and RF levels come up as fail.
RF Levels - Equalise - Failed
RF Qaulity - No Action Required - Passed
RF Tests - low ok - medium high - high high
SNR Tests - low ok - medium ok - high ok
SNR Values - low 35 - medium 35 - high 36
Pre RS Error tests - low ok - medium ok - high ok
Pre RS Values - low 1 - medium 0 - high 0
Post RS Error Tests - low ok - medium ok - high ok
Post RS Values - low 0 - medium 0 - high 0
upstream power level 45
MCNS passed all ok
PROV passed all ok.
i have an 8dB FP eqauliser before the splitter.
SH downstream power levels are between + 4-7. SNR is between 41-43. Upstreams power level is 44.
ive already had the box swapped. i was offered a TiVo but 50odd quid in install fees is a no thank you!
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the medic is over sensitive on the vhd, a 10db attenuator instead of the equiliser will sort the medic out.
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26-11-2012, 19:27
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#11
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,918
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Re: Box Fail, Card Fail and RF Levels Fail
the tech took my 10dB attenuator off and replaced it for the 8dB equaliser last time out 
__________________
“Never ask a liar why they lied. To explain it, they'd have to lie again”
Fernando Hidalgo
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26-11-2012, 19:38
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#12
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Box Fail, Card Fail and RF Levels Fail
Quote:
Originally Posted by thenry
the tech took my 10dB attenuator off and replaced it for the 8dB equaliser last time out |
an equiliser doesnt attenuate high frequences hence the high frequency being high
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26-11-2012, 19:39
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#13
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,918
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Re: Box Fail, Card Fail and RF Levels Fail
infact it was the one i got off you! i just called support again and the bookings been moved forward for tomorrow.
__________________
“Never ask a liar why they lied. To explain it, they'd have to lie again”
Fernando Hidalgo
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26-11-2012, 19:42
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#14
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: Box Fail, Card Fail and RF Levels Fail
vhds do this, im not sure if its worth the effort of getting it swapped again. usually if you plug it in the red light comes on then a few seconds later the blue comes on. then again it has nonrecordings so one more swap cant hurt
---------- Post added at 20:42 ---------- Previous post was at 20:41 ----------
Quote:
Originally Posted by thenry
infact it was the one i got off you! i just called support again and the bookings been moved forward for tomorrow.
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good luck 
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26-11-2012, 19:42
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#15
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,918
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Re: Box Fail, Card Fail and RF Levels Fail
Quote:
Originally Posted by jb66
an equiliser doesnt attenuate high frequences hence the high frequency being high
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i did try but was told to test. it was when capacity wasnt upgraded yet #fob'doff
__________________
“Never ask a liar why they lied. To explain it, they'd have to lie again”
Fernando Hidalgo
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