Superhub : problems since the new firmware release - only today

[Blairhoyle]

Since the new firmware release (which the superhub did automatically) everything has been working fine.

however in the last 30 minutes I have noticed that certain website have been chronically slow to access (including this one) seems fine at the moment.

I switched my hub off and back on again and it took a good few minutes to allow me access again to the internet and I have now noticed that my traffic light, which was normal blue, is now green

When I access the superhub also I get an expiry date

Lease Time Remaining 6 days 23:51:05
Expiry --- --- -- --:--:-- ----
Current Network Time

First time I have ever noticed this.

I checked the service problem page on Virgin and noticed that there is no problem with my broadband in the area but there does seem to be a problem with the TV (which I don't have) and that a engineer is on site and is expected to be sorted by tomorrow afternoon.

Surely that wouldn't scramble up my internet connection?

here are my figures:


Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 55 323000000 Hz QAM256 -3.7 dBmV 40.4 dB 41381 12313
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 46.0 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

I can't access speedtest either as it just times out.

---------- Post added at 18:59 ---------- Previous post was at 18:50 ----------

Got this private message on the Virgin forum also


I have checked your connection and the downstream power level is unacceptably high. We will need to arrange an engineer visit to adjust the power levels.

[babis3g]

internet is slow and for me this evening for some web pages from time to time(including the forum here) but no any strange information to my SH status

I am guessing after the firmware may trying to lock at different channels id so or give one more reboot to find one more faster ...or you may need wait for the modem to lock what ever time will be ready

about the message with expire date, it may reset it self or reboot at that time if is not bug
If you don't have a any special settings in the SH i would say to try one reset from the back of the SH with a small pin

[raging bull]

Here in Leeds certain websites are not available, those that are inc here are very slow.
Using ambit 256 on 20meg, strange thing is though all speed tests report spot on.
Could be Leeds having probs (for me) or work in progress.

[ferretuk]

Originally Posted by Blairhoyle

When I access the superhub also I get an expiry date


Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 55 323000000 Hz QAM256 -3.7 dBmV 40.4 dB 41381 12313
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 46.0 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

I can't access speedtest either as it just times out.

---------- Post added at 18:59 ---------- Previous post was at 18:50 ----------

Got this private message on the Virgin forum also


I have checked your connection and the downstream power level is unacceptably high. We will need to arrange an engineer visit to adjust the power levels.

The expiry time is the time left on the DHCP lease.

The stats look very wrong - Only one downstream channel? Aren't you on the 50Mb/s service?

[inspectorgadget]

my internet is also very slow with some sites not loading, why is this happening?

[Blairhoyle]

Originally Posted by ferretuk

The expiry time is the time left on the DHCP lease.

The stats look very wrong - Only one downstream channel? Aren't you on the 50Mb/s service?

yes mate I'm on the 50 meg service.

I got a PM on the Virgin Forum regarding another issue and got this response:

I have checked your connection and the downstream power level is unacceptably high. We will need to arrange an engineer visit to adjust the power levels.

Can you please advise a selection of dates when you will be available for a visit during the next 7 days? Our engineers are available in the following timeslots: Monday to Friday - 8am-12noon, 12noon-4pm and 4pm-7pm; Saturday 8am-12noon and 12-4.

Please can you also provide me with the following information:

Name on account:
Virgin email address:

Many Thanks,

I tried resetting the hub like the poster said above and it wouldn't let me back into the the internet then 10 minutes later the traffic light (which has been green for over an hour) has since turned back to blue again.

[zonerc]

Having problems here in Stoke on Trent some site ok others slow or dont load.

[Sirius]

Mine was very bad for the last 30 minutes or so but has just improved drastically

[jfish]

same here been down for the past hour rebooted superhub a few times on the phone to vm at the moment and been on hold for the past 30 mins

all seems to be back up now

I am in Batley West Yorkshire area

[Blairhoyle]

Originally Posted by jfish

same here been down for the past hour rebooted superhub a few times on the phone to vm at the moment and been on hold for the past 30 mins

all seems to be back up now

I am in Batley West Yorkshire area

mines done the same mate so I hung up.

I'm in Camelon, Central Scotland and when I phoned up the automated voice said there was a problem in Livingston which is about 30 miles away, don't know if that is the main hub.

[babis3g]

Originally Posted by Blairhoyle

I tried resetting the hub like the poster said above and it wouldn't let me back into the the internet then 10 minutes later the traffic light (which has been green for over an hour) has since turned back to blue again.

you must have now locked to new channels(upstream or down stream)...don't know if is better or more bad
it happened to me one time and was waiting more than 30min to get blue light when had many T3 errors in sort time
Back to blue light should have access now can you post the stats if channels are the same and how is the downstream levels?

Also reply to that private message for the engineer visit

[jfish]

Originally Posted by Blairhoyle

mines done the same mate so I hung up.

I'm in Camelon, Central Scotland and when I phoned up the automated voice said there was a problem in Livingston which is about 30 miles away, don't know if that is the main hub.

guess its a national issue hence been on hold for a long time, normally when I call up seem to get thru within 5 mins.

[Blairhoyle]

after resetting my hub I have since checked my connections and got these results



Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 55 323000000 Hz QAM256 -3.6 dBmV 40.4 dB 21 0
Locked 49 291000000 Hz QAM256 -3.7 dBmV 39.6 dB 47 0
Locked 50 299000000 Hz QAM256 -3.4 dBmV 39.9 dB 54 0
Locked 53 307000000 Hz QAM256 -3.9 dBmV 39.4 dB 78 0
Locked 54 315000000 Hz QAM256 -3.7 dBmV 39.9 dB 81 0
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Upstream Channels Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 4 35800000 Hz ATDMA 46.3 dBmV 16QAM 6400000 20480 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec

[jfish]

Originally Posted by babis3g

you must have now locked to new channels(upstream or down stream)...don't know if is better or more bad
it happened to me one time and was waiting more than 30min to get blue light when had many T3 errors in sort time
Back to blue light should have access now can you post the stats if channels are the same and how is the downstream levels?

Also reply to that private message for the engineer visit

I did notice when mine was flashing green only one downstream channel was locked but the network status said denied.

[Blairhoyle]

Originally Posted by babis3g

you must have now locked to new channels(upstream or down stream)...don't know if is better or more bad
it happened to me one time and was waiting more than 30min to get blue light when had many T3 errors in sort time
Back to blue light should have access now can you post the stats if channels are the same and how is the downstream levels?

Also reply to that private message for the engineer visit

I posted up my new stats mate a few posts up since the traffic light turned to blue again.

how do they look?