how about my superhub router after cancellation of contract
08-08-2012, 10:42
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#1
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Inactive
Join Date: Aug 2012
Posts: 3
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how about my superhub router after cancellation of contract
I cancelled the contract for 2 months ago, but it is not under my name, Virgin took the last 2 month bill and the final bill from my bank account, because of moving house, i didnt get any letter from virgin at all, so what should i do with the Superhub Router?
Return it? Otherwise, it is useless for me ?
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08-08-2012, 11:04
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#2
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 45
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 14,778
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Re: how about my superhub router after cancellation of contract
Hi and welcome.
Best thing is to dispose of it in an environmentally friendly way.
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08-08-2012, 11:42
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#3
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: how about my superhub router after cancellation of contract
Or, if you want to you could send it back via Collect+ http://www.collectplus.co.uk/virgin
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08-08-2012, 11:48
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#4
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Inactive
Join Date: Aug 2012
Posts: 3
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Re: how about my superhub router after cancellation of contract
Quote:
Originally Posted by BenMcr
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So it is not a should? right? If I have time, i will, but there is a question I am puzzled, why the customer should pay for this useless Router because it is so specific!
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08-08-2012, 11:59
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#5
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Inactive
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: how about my superhub router after cancellation of contract
I don't understand the question?
You pay an installation fee for the broadband, and then if you don't return it when you disconnect, Virgin Media charge you a fee so they can replace their kit you have not returned.
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08-08-2012, 12:02
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#6
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 36
Services: Three Unlimited
Posts: 16,901
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Re: how about my superhub router after cancellation of contract
return it using the link provided
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08-08-2012, 12:53
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#7
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Inactive
Join Date: Aug 2012
Posts: 3
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Re: how about my superhub router after cancellation of contract
Quote:
Originally Posted by BenMcr
I don't understand the question?
You pay an installation fee for the broadband, and then if you don't return it when you disconnect, Virgin Media charge you a fee so they can replace their kit you have not returned.
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So, that means i should return it to VM? right?
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08-08-2012, 13:09
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#8
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laeva recumbens anguis
Cable Forum Mod
Join Date: Jun 2006
Age: 69
Services: Premiere Collection
Posts: 45,034
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Re: how about my superhub router after cancellation of contract
Yes.
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