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-   -   VM Router : how about my superhub router after cancellation of contract (https://www.cableforum.uk/board/showthread.php?t=33689143)

showlaugh 08-08-2012 10:42

how about my superhub router after cancellation of contract
 
I cancelled the contract for 2 months ago, but it is not under my name, Virgin took the last 2 month bill and the final bill from my bank account, because of moving house, i didnt get any letter from virgin at all, so what should i do with the Superhub Router?
Return it? Otherwise, it is useless for me ?

Stephen 08-08-2012 11:04

Re: how about my superhub router after cancellation of contract
 
Hi and welcome.

Best thing is to dispose of it in an environmentally friendly way.

BenMcr 08-08-2012 11:42

Re: how about my superhub router after cancellation of contract
 
Or, if you want to you could send it back via Collect+ http://www.collectplus.co.uk/virgin

showlaugh 08-08-2012 11:48

Re: how about my superhub router after cancellation of contract
 
Quote:

Originally Posted by BenMcr (Post 35461105)
Or, if you want to you could send it back via Collect+ http://www.collectplus.co.uk/virgin

So it is not a should? right? If I have time, i will, but there is a question I am puzzled, why the customer should pay for this useless Router because it is so specific!

BenMcr 08-08-2012 11:59

Re: how about my superhub router after cancellation of contract
 
I don't understand the question?

You pay an installation fee for the broadband, and then if you don't return it when you disconnect, Virgin Media charge you a fee so they can replace their kit you have not returned.

thenry 08-08-2012 12:02

Re: how about my superhub router after cancellation of contract
 
return it using the link provided

showlaugh 08-08-2012 12:53

Re: how about my superhub router after cancellation of contract
 
Quote:

Originally Posted by BenMcr (Post 35461113)
I don't understand the question?

You pay an installation fee for the broadband, and then if you don't return it when you disconnect, Virgin Media charge you a fee so they can replace their kit you have not returned.


So, that means i should return it to VM? right?

Hugh 08-08-2012 13:09

Re: how about my superhub router after cancellation of contract
 
Yes.


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