50M Virgin broadband is driving me crazy

octatonic · 25-09-2011, 17:22

My broadband has been getting progressively slower over the last month or so.
I supposedly have a 50meg connection.
This is what I've been getting lately.

Not happy.
Sometimes I get a decent connection- 20mb or so but it doesn't last long.

Virgin Media have been absolutely useless with helping.
They just suggest resetting the modem, which does nothing.

I am using mostly Mac's which connect to an Airport Extreme router.
which connects to the Superhub.
I tried running the Superhub in modem mode but it was even worse.

I've disabled the Firewall and IP flood detection and put the Airport Extreme's IP Address in the DMZ.
Is there anything else I need to do?

I am at the end of my tether here- I've checked and replaced cables several times.
I used to get a much better performance when I was on 10meg.
Should I just ditch it and go with Zen?

Thanks in advance- I could really use some help here.

thenry · 25-09-2011, 17:25

have you called the 50Mb support line 0800 052 0431

octatonic · 25-09-2011, 17:31

I have not.
Calling them now.
Thanks.

Oh and I tried connecting using the SH wifi, bypassing the Airport Extreme.
I get this:

thenry · 25-09-2011, 17:48

looks like a stupid glitch. they should move you resetting your modem (superhub)

---------- Post added at 17:48 ---------- Previous post was at 17:37 ----------

btw whats your power levels like?

octatonic · 25-09-2011, 17:55

Ok, looks like they have to send an engineer out.
Resetting the modem didn't do anything.

Likely cause is a problem at the junction box.
They were talking about an excessively high amount of power being sent to the modem.

No idea why this would affect the SH and not the Tivo though.

Thanks for the help.

thenry · 25-09-2011, 17:58

what are your power levels?

octatonic · 25-09-2011, 18:03

Here you go:

Upstream is 51.5 dBmV.

thenry · 25-09-2011, 18:13

an attenuator and a jiggle at the cabinet should sort your problem

octatonic · 26-09-2011, 10:36

This morning this is my reading:

Is it a power issue or just simply that Sunday is a time where loads of people are on the same exchange?
Power readings are the same as yesterday.

Tim Deegan · 26-09-2011, 11:13

I don't know anything about all the technical stuff, but a few years ago I had a similar problem. The engineer came out and found that because I was so close to the box in the street, that it was actually cooking my modem. So they installed a resistor which seemed to do the trick.

thenry · 26-09-2011, 16:02

its unstable OP.

octatonic · 26-09-2011, 16:54

I am so bloody furious right now.

Waited in the entire day for a Virgin tech to turn up.
Was booked for 12-4pm.
I lost a days wages because of it (around Â£250).

No engineer turned up.
I rang and they said no engineer was booked.

WHAT?????

So now they have another booking for Wednesday- I lose another Â£250.
Their response was to credit me a whole Â£30.
Well, thanks a lot guys, but that is a pretty insignificant amount of money.

Sky and Zen Internet are looking pretty bloody good to me right now.

thenry · 26-09-2011, 17:26

sky ha! not if you have an issue, its your fault all day long deal with it.

regarding vm.. i can't say i'm shocked, i was told i was getting something through the post and didn't get it, called up and it wasn't even ordered although my call was logged!!

octatonic · 26-09-2011, 18:00

Yeah pretty much the same situation with me.

Had a record of my call but no callout booked.
I asked the guy twice to clarify the time yesterday.

Not sure what I will do if they fail to turn up on Wednesday.

Tim Deegan · 26-09-2011, 18:23

Careful you two. All the VM employees in the forums will jump on you and demand evidence