Virgin broadband is driving me crazy
 

My broadband has been getting progressively slower over the last month or so.
I supposedly have a 50meg connection.
This is what I've been getting lately.

https://www.cableforum.co.uk/images/local/2011/09/8.png

Not happy.
Sometimes I get a decent connection- 20mb or so but it doesn't last long.

Virgin Media have been absolutely useless with helping.
They just suggest resetting the modem, which does nothing.

I am using mostly Mac's which connect to an Airport Extreme router.
which connects to the Superhub.
I tried running the Superhub in modem mode but it was even worse.

I've disabled the Firewall and IP flood detection and put the Airport Extreme's IP Address in the DMZ.
Is there anything else I need to do?

I am at the end of my tether here- I've checked and replaced cables several times.
I used to get a much better performance when I was on 10meg.
Should I just ditch it and go with Zen?

Thanks in advance- I could really use some help here.

Re: Virgin broadband is driving me crazy
 

have you called the 50Mb support line 0800 052 0431

Re: Virgin broadband is driving me crazy
 

I have not.
Calling them now.
Thanks.

Oh and I tried connecting using the SH wifi, bypassing the Airport Extreme.
I get this:

https://www.cableforum.co.uk/images/local/2011/09/7.png

Re: Virgin broadband is driving me crazy
 

looks like a stupid glitch. they should move you resetting your modem (superhub)

---------- Post added at 17:48 ---------- Previous post was at 17:37 ----------

btw whats your power levels like?

Re: Virgin broadband is driving me crazy
 

Ok, looks like they have to send an engineer out.
Resetting the modem didn't do anything.

Likely cause is a problem at the junction box.
They were talking about an excessively high amount of power being sent to the modem.

No idea why this would affect the SH and not the Tivo though.

Thanks for the help.

Re: Virgin broadband is driving me crazy
 

what are your power levels?

Re: Virgin broadband is driving me crazy
 

Here you go:

http://www.jamesrichmond.com/misc/power.png

Upstream is 51.5 dBmV.

Re: Virgin broadband is driving me crazy
 

an attenuator and a jiggle at the cabinet should sort your problem :D

Re: Virgin broadband is driving me crazy
 

This morning this is my reading:

https://www.cableforum.co.uk/images/local/2011/09/6.png

Is it a power issue or just simply that Sunday is a time where loads of people are on the same exchange?
Power readings are the same as yesterday.

Re: Virgin broadband is driving me crazy
 

I don't know anything about all the technical stuff, but a few years ago I had a similar problem. The engineer came out and found that because I was so close to the box in the street, that it was actually cooking my modem. So they installed a resistor which seemed to do the trick.

Re: Virgin broadband is driving me crazy
 

its unstable OP.

Re: Virgin broadband is driving me crazy
 

I am so bloody furious right now.

Waited in the entire day for a Virgin tech to turn up.
Was booked for 12-4pm.
I lost a days wages because of it (around £250).

No engineer turned up.
I rang and they said no engineer was booked.

WHAT?????

So now they have another booking for Wednesday- I lose another £250.
Their response was to credit me a whole £30.
Well, thanks a lot guys, but that is a pretty insignificant amount of money.

Sky and Zen Internet are looking pretty bloody good to me right now.

Re: Virgin broadband is driving me crazy
 

sky ha! not if you have an issue, its your fault all day long deal with it.

regarding vm.. i can't say i'm shocked, i was told i was getting something through the post and didn't get it, called up and it wasn't even ordered although my call was logged!!

Re: Virgin broadband is driving me crazy
 

Yeah pretty much the same situation with me.

Had a record of my call but no callout booked.
I asked the guy twice to clarify the time yesterday.

Not sure what I will do if they fail to turn up on Wednesday.

Re: Virgin broadband is driving me crazy
 

Careful you two. All the VM employees in the forums will jump on you and demand evidence ;)