29-11-2011, 12:46
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#1
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cf.addict
Join Date: Sep 2009
Location: Preston, Lancashire
Posts: 260
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Service status checker
Is the service status checker not working today?
http://my.virginmedia.com/service-status/
I keep getting this message below.
"We don't recognise this phone number. Please re-enter your full Virgin Media home phone number."
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29-11-2011, 12:50
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#2
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,509
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Re: Service status checker
It would appear so - I get the same message if I enter my phone number or post code.
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29-11-2011, 12:51
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#3
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: Service status checker
I had that too! Probably overloaded with the internet problems they are having today.
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29-11-2011, 13:44
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#4
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cf.mega poster
Join Date: Sep 2008
Location: Lincoln
Age: 49
Services: 350Mb (Hub 3) | TV: 2x TiVo on XL | Phone
Posts: 1,051
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Re: Service status checker
Same for me phone number and postcode, also tried my brothers phone number same problem.
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29-11-2011, 13:55
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#5
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 61
Posts: 15,868
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Re: Service status checker
Even if it does accept your details, it lies. Over the weekend it showed my area's broadband was fine. Yet when you call faults, you get a recorded message that it was broke. And of course if you do have broadband faults, unless you are posh enough to have a smartphone, you can't check it anyway.
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29-11-2011, 21:39
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#6
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Service status checker
Known issue raised today to IT about the status page.
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29-11-2011, 22:06
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#7
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,169
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Re: Service status checker
Quote:
Originally Posted by Digital Fanatic
Known issue raised today to IT about the status page.
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Is VM's internal IT helpdesk offshore too? 
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29-11-2011, 22:26
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#8
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cf.mega poster
Join Date: Feb 2007
Location: England Uk
Services: Telewest Phone
Telewest BroadBand
Telewest Digital Tv
v+ HD
Posts: 4,089
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Re: Service status checker
Not working 4 me also tryed postcode and phone number
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29-11-2011, 23:03
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#9
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Service status checker
Quote:
Originally Posted by Skie
Is VM's internal IT helpdesk offshore too? |
No.
---------- Post added at 23:03 ---------- Previous post was at 23:03 ----------
Quote:
Originally Posted by wwe
Not working 4 me also tryed postcode and phone number
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see post #6
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30-11-2011, 05:40
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#10
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Service status checker
Quote:
Originally Posted by Skie
Is VM's internal IT helpdesk offshore too? |
Not unless they have moved Knowsley and that would take a big crane.
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30-11-2011, 08:18
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#11
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: Service status checker
Quote:
Originally Posted by Masque
Not unless they have moved Knowsley and that would take a big crane.
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Out sourced to Kirkby ..
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30-11-2011, 09:15
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#12
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Service status checker
Quote:
Originally Posted by Nopanic
Out sourced to Kirkby ..
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That would be Vertex which is on the wrong side of the East Lancs road. 
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30-11-2011, 10:18
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#13
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Inactive
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Service status checker
Quote:
Originally Posted by Rob
Even if it does accept your details, it lies. Over the weekend it showed my area's broadband was fine. Yet when you call faults, you get a recorded message that it was broke. And of course if you do have broadband faults, unless you are posh enough to have a smartphone, you can't check it anyway.
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We are trying to improve the Status Checker, as we know sometimes it doesn't give you information, especially around broadband faults. P2 faults that are not cab related are the main ones that don't show.
The free status line will give you and service announcements though 0800 561 0061
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30-11-2011, 11:24
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#14
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Inactive
Join Date: Jan 2011
Location: Northwest
Posts: 2,249
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Re: Service status checker
Quote:
Originally Posted by Masque
That would be Vertex which is on the wrong side of the East Lancs road. |
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30-11-2011, 14:46
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#15
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Service status checker
Quote:
Originally Posted by Nopanic
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I take it you have no idea about the call centre in Kirkby then run by Vertex, and to think it is two minutes away from Knowsley.
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