Cable Forum - Service status checker

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Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin Media Internet Service (https://www.cableforum.uk/board/forumdisplay.php?f=12)

- - Service status checker (https://www.cableforum.uk/board/showthread.php?t=33683162)

chambohambo

29-11-2011 12:46

Service status checker

Is the service status checker not working today?

http://my.virginmedia.com/service-status/

I keep getting this message below.

"We don't recognise this phone number. Please re-enter your full Virgin Media home phone number."

Hugh	29-11-2011 12:50

Re: Service status checker

It would appear so - I get the same message if I enter my phone number or post code.

BenJSmyth

29-11-2011 12:51

Re: Service status checker

I had that too! Probably overloaded with the internet problems they are having today.

GazCBG

29-11-2011 13:44

Re: Service status checker

Same for me phone number and postcode, also tried my brothers phone number same problem.

MovedGoalPosts

29-11-2011 13:55

Re: Service status checker

Even if it does accept your details, it lies. Over the weekend it showed my area's broadband was fine. Yet when you call faults, you get a recorded message that it was broke. And of course if you do have broadband faults, unless you are posh enough to have a smartphone, you can't check it anyway.

Digital Fanatic

29-11-2011 21:39

Re: Service status checker

Known issue raised today to IT about the status page.

Skie	29-11-2011 22:06

Re: Service status checker

Quote:

Originally Posted by Digital Fanatic (Post 35337445)

Known issue raised today to IT about the status page.

Is VM's internal IT helpdesk offshore too? :p:

wwe	29-11-2011 22:26

Re: Service status checker

Not working 4 me also tryed postcode and phone number

Digital Fanatic

29-11-2011 23:03

Re: Service status checker

Quote:

Originally Posted by Skie (Post 35337466)

Is VM's internal IT helpdesk offshore too? :p:

No.

---------- Post added at 23:03 ---------- Previous post was at 23:03 ----------

Quote:

Originally Posted by wwe (Post 35337475)

Not working 4 me also tryed postcode and phone number

see post #6

Peter_

30-11-2011 05:40

Re: Service status checker

Quote:

Originally Posted by Skie (Post 35337466)

Is VM's internal IT helpdesk offshore too? :p:

Not unless they have moved Knowsley and that would take a big crane.

Nopanic

30-11-2011 08:18

Re: Service status checker

Quote:

Originally Posted by Masque (Post 35337540)

Not unless they have moved Knowsley and that would take a big crane.

Out sourced to Kirkby ..

Peter_

30-11-2011 09:15

Re: Service status checker

Quote:

Originally Posted by Nopanic (Post 35337557)

Out sourced to Kirkby ..

That would be Vertex which is on the wrong side of the East Lancs road.;)

Digital Fanatic

30-11-2011 10:18

Re: Service status checker

Quote:

Originally Posted by Rob (Post 35337111)

We are trying to improve the Status Checker, as we know sometimes it doesn't give you information, especially around broadband faults. P2 faults that are not cab related are the main ones that don't show.

The free status line will give you and service announcements though 0800 561 0061

Nopanic

30-11-2011 11:24

Re: Service status checker

Quote:

Originally Posted by Masque (Post 35337565)

That would be Vertex which is on the wrong side of the East Lancs road.;)

:nutter:

Peter_

30-11-2011 14:46

Re: Service status checker

Quote:

Originally Posted by Nopanic (Post 35337616)

:nutter:

I take it you have no idea about the call centre in Kirkby then run by Vertex, and to think it is two minutes away from Knowsley.:nutter:

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