13-11-2011, 15:36
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#1
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cf.member
Join Date: Mar 2006
Location: Dumbarton
Services: Virgin 250mb Tivo
Posts: 30
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superhub resetting
super keeps resetting every 10-15 mins any ideas  
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13-11-2011, 17:12
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#2
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Inactive
Join Date: Aug 2004
Location: Northants
Age: 81
Services: Sky Unlimited FibrePro
Sky Talk
Sky+HD
Posts: 5,122
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Re: superhub resetting
reset it to factory settings.
If that doesn't help, and it probably won't........
switch it to modem mode and if that works..........
buy yourself a decent router.
If modem mode doesn't work get superduper replaced.
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13-11-2011, 21:40
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#3
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cf.member
Join Date: Mar 2006
Location: Dumbarton
Services: Virgin 250mb Tivo
Posts: 30
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Re: superhub resetting
Quote:
Originally Posted by Mick Fisher
reset it to factory settings.
If that doesn't help, and it probably won't........
switch it to modem mode and if that works..........
buy yourself a decent router.
If modem mode doesn't work get superduper replaced.
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none of the above worked tech out on tuesday to see whats up
thank anyway 
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14-11-2011, 00:15
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#4
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cf.addict
Join Date: Sep 2009
Location: Southampton (Switch PT2)
Services: Fixed phone service (inclusive weekend calls) & internet service (200/12meg)
Posts: 493
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Re: superhub resetting
Make sure you have the right PSU and are not using the old one that came with a previous modem or router. Some installers have forgotten to swap over the PSUs.
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14-11-2011, 07:46
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#5
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: superhub resetting
Quote:
Originally Posted by AndyCalling
Make sure you have the right PSU and are not using the old one that came with a previous modem or router. Some installers have forgotten to swap over the PSUs.
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That is very possible as that is what has happened with me. Just waiting for a response on the community forum to send me out a new one.
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14-11-2011, 14:30
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#6
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Inactive
Join Date: Jan 2008
Posts: 954
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Re: superhub resetting
I think you'd get a faster response by calling 151 from a virgin landline to be honest. Even if you have to spend all day redialing till you get someone with a clue.
The last time I looked, the community forums had a 7 day turnaround for official staff replies. It could have changed since then ofc.
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14-11-2011, 14:35
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#7
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cf.mega poster
Join Date: May 2010
Services: Plusnet FTTC,
FoxSat HDR for TV,
Vonage VOIP.
Posts: 2,082
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Re: superhub resetting
Quote:
Originally Posted by Milambar
The last time I looked, the community forums had a 7 day turnaround for official staff replies. It could have changed since then ofc.
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I just checked and it's coming down again (4-5days) which is good news.
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14-11-2011, 14:39
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#8
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: superhub resetting
Yeah, I'll wait for them to respond. At the moment I am only getting a couple of dropouts a day which I can cope with for a few days. If I haven't got a response by Friday I shall phone.
The biggest clue to power being a problem was when I installed my new NAS box and transferred almost 200GB of data from the old network hard drive. I was doing this whilst around 5-6 other devices were using the network both wired and wirelessly and the router gave up and rebooted.
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16-11-2011, 22:42
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#9
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cf.member
Join Date: Mar 2006
Location: Dumbarton
Services: Virgin 250mb Tivo
Posts: 30
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Re: superhub resetting
seem to be something to do with the network
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17-11-2011, 11:52
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#10
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Inactive
Join Date: Jan 2011
Location: Crawley
Services: Sky TV in the living room, Freeview in the bedroom. Plusnet Unlimited Fibre
Posts: 632
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Re: superhub resetting
Quote:
Originally Posted by foxy1972
seem to be something to do with the network
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My router crashing seems to be something to do with my network you mean?
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