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Do virgin media charge if u cancel engineer
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Old 06-10-2011, 14:33   #1
wazz
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Do virgin media charge if u cancel engineer
Ok. So last few days my broadband was havin probs. Comin on few hours. goin off few hours ect ect. My neighbour was havin the same prob.

So I decided to ring vm. They booked a engineer for me.

But now I think the broadband is working now. Broadband has bin working all day.

When I ring 150 it tells me that I hav engineer comin on a certain day and time. It also asks If I want cancel it or not.
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Old 06-10-2011, 15:32   #2
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Re: Do virgin media charge if u cancel engineer
The is no charge.
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Old 06-10-2011, 16:43   #3
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Re: Do virgin media charge if u cancel engineer
Last time I got told not to cancel engineer unless you wont be in as although the problem may appear to have gone, there may be another issue that is causing it. They will not charge if something is not found to be wrong, only if you are not there and you have not cancelled.

I think that is pretty fair to be honest.
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Old 07-10-2011, 07:54   #4
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Re: Do virgin media charge if u cancel engineer
No charge even if you're not in now ..
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Old 07-10-2011, 08:27   #5
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Re: Do virgin media charge if u cancel engineer
The Broadband probs starting happening again. So I havnt cancelled the engineer.



Quote:
Originally Posted by Nopanic View Post
No charge even if you're not in now ..
Sorry I didn't understand that
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Old 07-10-2011, 08:38   #6
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Re: Do virgin media charge if u cancel engineer
Yeah so no point cancelling now... Just let him turn up....
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Old 08-10-2011, 14:32   #7
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Re: Do virgin media charge if u cancel engineer
Quote:
Originally Posted by wazz View Post
The Broadband probs starting happening again. So I havnt cancelled the engineer.





Sorry I didn't understand that
Previously you would be charge if you went out .. now you wont be ..
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Old 09-10-2011, 08:19   #8
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Re: Do virgin media charge if u cancel engineer
This guy has real issues, how many times have you been told no VM won't charge for you having a repull, fault call, cancelling any of those.
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Old 09-10-2011, 08:42   #9
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Re: Do virgin media charge if u cancel engineer
Quote:
Originally Posted by broadbandking View Post
This guy has real issues, how many times have you been told no VM won't charge for you having a repull, fault call, cancelling any of those.
Its a windup if you ask me, He will not be happy till some one says yes and then we will get houndreds of "but i was told you dont"
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Old 09-10-2011, 09:24   #10
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Re: Do virgin media charge if u cancel engineer
Quote:
Originally Posted by Sirius View Post
Its a windup if you ask me
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Old 09-10-2011, 09:35   #11
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Re: Do virgin media charge if u cancel engineer
Back on topic please
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Old 09-10-2011, 12:48   #12
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Re: Do virgin media charge if u cancel engineer
Quote:
Originally Posted by Kymmy View Post
Back on topic please
Do you think this guy is for real ? asking the same questions over and over ?
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Old 09-10-2011, 13:59   #13
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Re: Do virgin media charge if u cancel engineer
If you have a problem with a thread/post and it breaks the rules then report it. If you have a problem with a thread/post and it doesn't break the rules then either leave the thread or put the poster on ignore.

Now back on topic please especially as the OP hasn't posted in this thread for 2 days
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