Cable Forum - Do virgin media charge if u cancel engineer

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- - Do virgin media charge if u cancel engineer (https://www.cableforum.uk/board/showthread.php?t=33681704)

wazz	06-10-2011 15:33

Do virgin media charge if u cancel engineer

Ok. So last few days my broadband was havin probs. Comin on few hours. goin off few hours ect ect. My neighbour was havin the same prob.

So I decided to ring vm. They booked a engineer for me.

But now I think the broadband is working now. Broadband has bin working all day.

When I ring 150 it tells me that I hav engineer comin on a certain day and time. It also asks If I want cancel it or not.

Peter_

06-10-2011 16:32

Re: Do virgin media charge if u cancel engineer

The is no charge.

Mr Smooth

06-10-2011 17:43

Re: Do virgin media charge if u cancel engineer

Last time I got told not to cancel engineer unless you wont be in as although the problem may appear to have gone, there may be another issue that is causing it. They will not charge if something is not found to be wrong, only if you are not there and you have not cancelled.

I think that is pretty fair to be honest.

Nopanic

07-10-2011 08:54

Re: Do virgin media charge if u cancel engineer

No charge even if you're not in now ..

wazz	07-10-2011 09:27

Re: Do virgin media charge if u cancel engineer

The Broadband probs starting happening again. So I havnt cancelled the engineer.

Quote:

Originally Posted by Nopanic (Post 35311643)

No charge even if you're not in now ..

Sorry I didn't understand that

jb66	07-10-2011 09:38

Re: Do virgin media charge if u cancel engineer

Yeah so no point cancelling now... Just let him turn up....

Nopanic

08-10-2011 15:32

Re: Do virgin media charge if u cancel engineer

Quote:

Originally Posted by wazz (Post 35311654)

The Broadband probs starting happening again. So I havnt cancelled the engineer.

Sorry I didn't understand that

Previously you would be charge if you went out .. now you wont be ..

broadbandking

09-10-2011 09:19

Re: Do virgin media charge if u cancel engineer

This guy has real issues, how many times have you been told no VM won't charge for you having a repull, fault call, cancelling any of those.

Sirius

09-10-2011 09:42

Re: Do virgin media charge if u cancel engineer

Quote:

Originally Posted by broadbandking (Post 35312500)

This guy has real issues, how many times have you been told no VM won't charge for you having a repull, fault call, cancelling any of those.

Its a windup if you ask me, He will not be happy till some one says yes and then we will get houndreds of "but i was told you dont"

Nopanic

09-10-2011 10:24

Re: Do virgin media charge if u cancel engineer

Quote:

Originally Posted by Sirius (Post 35312501)

Its a windup if you ask me

:dunce:

Kymmy

09-10-2011 10:35

Re: Do virgin media charge if u cancel engineer

Back on topic please

Nopanic

09-10-2011 13:48

Re: Do virgin media charge if u cancel engineer

Quote:

Originally Posted by Kymmy (Post 35312518)

Back on topic please

Do you think this guy is for real ? asking the same questions over and over ?

Kymmy

09-10-2011 14:59

Re: Do virgin media charge if u cancel engineer

If you have a problem with a thread/post and it breaks the rules then report it. If you have a problem with a thread/post and it doesn't break the rules then either leave the thread or put the poster on ignore.

Now back on topic please especially as the OP hasn't posted in this thread for 2 days

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