30M Anyone had a 'Keeping Broadband Fast and Fair' email?

Web-Junkie · 21-04-2011, 14:34

Quote:

We hope youâ€™re enjoying your brand new 30Mb broadband! Since we launched it, weâ€™ve had loads of great feedback from our customers and we canâ€™t wait to find out more.

Weâ€™ve been working closely with Ofcom, the broadband industry regulator, and SamKnows, the speed testing experts, to make sure Internet Service Providers are being fair and honest with their customers about broadband speeds. We do this by helping them get a panel of customers together, whose broadband performance will be independently measured by Ofcom and SamKnows. The panel is made up of broadband users from around the country, from all the major Internet Service Providers, on all sorts of speeds.

How can I help?
Our brand new 30Mb broadband hasnâ€™t been tested by Ofcom and SamKnows yet. Thatâ€™s why theyâ€™re recruiting their latest speed testing panel and weâ€™d love it if youâ€™d join them.

Count me in! What do I do?
Itâ€™s simple. Just register with Ofcom and SamKnows here:
samknows.com/broadband/signup/ofcom. Once youâ€™ve registered, theyâ€™ll pick a sample of people to join the panel and, if youâ€™re one of them, theyâ€™ll send you a little gadget to connect to your SuperHub. This lets Ofcom and SamKnows measure your connectionâ€™s performance without affecting your broadband use at all.

Just so you know, these panels fill up quickly, so if youâ€™d like to join in, just make sure you register as soon as you can. If youâ€™re picked for the panel, SamKnows will get in touch with you within the next 10 days.

We really hope youâ€™ll join the panel and help us keep broadband fair and honest for everyone.

Kind regards,
The Virgin Media team

What's the betting they only screen people who haven't complained about their SuperHub

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I'm having some issues with mine like Youtube streaming freezes, issues with usenet, online gaming, no bridge mode, the new R25 firmware.......

VM: Click, brrrrrr.....

Selected Customer: Hello? Hello? Anyone there?

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I hardly use mine much just thought the extra speed would make sending and receiving my emails a bit faster and general web broswing faster too.

VM: Welcome to our panel!

dgcarter · 21-04-2011, 14:54

Quote:

Originally Posted by Web-Junkie

What's the betting they only screen people who haven't complained about their SuperHub

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I'm having some issues with mine like Youtube streaming freezes, issues with usenet, online gaming, no bridge mode, the new R25 firmware.......

VM: Click, brrrrrr.....

Selected Customer: Hello? Hello? Anyone there?

Phone Rings...

VM: Hi, you've been selected for our new 30mb broadband panel, how has you're experience with the SuperHub been?

Selected Customer: Well, I hardly use mine much just thought the extra speed would make sending and receiving my emails a bit faster and general web broswing faster too.

VM: Welcome to our panel!

But it's a Samknows/Ofcom panel not a VM one.

Web-Junkie · 21-04-2011, 16:42

I Know, but it's VM, we HAVE to take the pee

jb66 · 21-04-2011, 17:53

Issues and Superhub in the same sentance, now ive seen everything

Nopanic · 21-04-2011, 18:36

Quote:

Originally Posted by Web-Junkie

I Know, but it's VM, we HAVE to take the pee

Mick Fisher · 21-04-2011, 19:50

I had one. Ignored it.

pip08456 · 21-04-2011, 19:55

"Our brand new 30Mb broadband hasn’t been tested by Ofcom and SamKnows yet. That’s why they’re recruiting their latest speed testing panel and we’d love it if you’d join them."

Like they know if any of their customers are already SamKnows testers or not!

raging bull · 21-04-2011, 21:07

Joining will at least bare out any problems you are having.
I have been on the testers list since day one.
Any complaints on your system can be reinforced by graphs which can be printed out.

pip08456 · 21-04-2011, 21:18

Quote:

Originally Posted by raging bull

Joining will at least bare out any problems you are having.
I have been on the testers list since day one.
Any complaints on your system can be reinforced by graphs which can be printed out.

So have I but not via any VM link. I joined direct.(2008) but then again I was with Be then!

General Maximus · 21-04-2011, 21:18

hopefully this will indirectly give ofcom a heads up on the pooperhub and maybe they'll be able to influence VM in a way we might not expect (keeping fingers crossed for pooperhub bring withdrawn and stand alone modems coming back)

pip08456 · 21-04-2011, 21:22

Quote:

Originally Posted by General Maximus

hopefully this will indirectly give ofcom a heads up on the pooperhub and maybe they'll be able to influence VM in a way we might not expect (keeping fingers crossed for pooperhub bring withdrawn and stand alone modems coming back)

Don't hold your breath! At a guess it would appear, if some of the staffers are to be believed, it's only about 10% of users affected by it.

Unfortunately it seems those 10% are the ones who use and need a solid network!

Web-Junkie · 21-04-2011, 21:26

Quote:

Originally Posted by Nopanic

Whoops! A bit of collateral damage there, you must have skin as hard as armour by now

pip08456 · 21-04-2011, 21:52

Quote:

Originally Posted by Web-Junkie

Whoops! A bit of collateral damage there, you must have skin as hard as armour by now

Are you saying he peed his bed?

Neo-Tech · 21-04-2011, 21:58

I got that e-mail too. I've signed up to it, and want to be signed up. Hope I can get in, if I don't...pip? lol

pip08456 · 21-04-2011, 22:41

SamKnows are after quite a few new testers/monitors, not just for a VM connection.

Go here
don't worry about having filled 2 forms in.