Superhub help please!

[jevs]

I recently upgraded my broadband package and Virgin sent me a superhub.

It has been working fine for a couple of weeks and it's been brilliant but on monday it decided it not to play ball.
The superhub has only been on for a few hours since monday evening and i have an engineer booked but i am unable to acess the internet at all so im using a payg stick.

The Indian call centre could not help me i have rebooted it and changed the channel but this has done nothing.

The lights on the hub are always flashing green and they do not stay solid?

I have disabled the firewall and ip flood and post scan detection ( i have no idea what this means i just saw others had done this to resolve issues).

It came on last night for 30 minutes the top light was blue but the other lights were still flashing green.

Is there anything else i could be doing that might make it work?

[jb66]

What are your signal levels?

[jevs]

Could you please tell me where to find this as i have no idea?

Thank you

btw, the top light being blue and the other two flashing green is normal.

[jevs]

When it was working and yesterday for 30 mins the lights on the superhub were normal, But now it's just flashing green on all lights and this has been going on since monday.

[alexcopeland]

The top light is an indication that your superhub is operating in 5Ghz mode and therefore only devices that operate on that frequency will connect wirelessly to the superhub. The default setting is 2.4Ghz. When you choose this setting the top light on the superhub will change to green. Try changing this setting on the superhub and try connecting wirelessly.

[jevs]

I have just had a look and the wireless band settings are set at 2.4GHz, Is this ok?

I forgot to mention that i have the superhub connected to my pc via ethernet cable as it's right next to it.

Sorry im not very technical, i just need the internet back!

Thanks.

[soup dragon]

Originally Posted by alexcopeland

The top light is an indication that your superhub is operating in 5Ghz mode and therefore only devices that operate on that frequency will connect wirelessly to the superhub. The default setting is 2.4Ghz. When you choose this setting the top light on the superhub will change to green. Try changing this setting on the superhub and try connecting wirelessly.

i thought the top light blue means you were on docsis3 or whatever, the bottom light blue was the 5Ghz mode

[jevs]

Hi jb66,

Is this what you were after?

In advanced settings, wireless settings 802.11 mode is up to 145Mbps
802.11N band 2.4Ghz

Originally Posted by soup dragon

i thought the top light blue means you were on docsis3 or whatever, the bottom light blue was the 5Ghz mode

That's what I thought, too.

(as I have a blue top light on my Superhub, and the setting is 2.4Ghz).

[soup dragon]

i think the issue here is your connection is not docsis 3 ,as your light is green so no internet, also the fact that it is flashing is a concern, that used to mean no connection on the old modems.

[alexcopeland]

Sorry maybe I was wrong. Not by my superhub at the moment. Sorry I couldn't help.

[jevs]

Thanks for your relpies, looks like i will have to wait for an engineer.

[jb66]

Ok type 192.168.100.1 into your browser, click advanced and post your upstream and downstream power levels. Please edit out your mac address

---------- Post added at 14:11 ---------- Previous post was at 14:10 ----------

Username admin password changeme

[Peter_]

Please post the Upstream and Downstream stats from your modem just click http://192.168.0.1/ the username is admin and the password is changeme, then click on the small red writing that says advanced settings then look down the left hand side and under Maintenance click on connection and copy and post the details from there.