on demand - absolute rubbish
15-01-2011, 19:49
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#1
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Inactive
Join Date: Mar 2005
Posts: 12
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on demand - absolute rubbish
VOD has never really worked
keep getting the "this service isn't avilable right now ......." message
have tried unplugging the box etc. Rang 151 and got a message saying your box now has a handy tool so you can fix it yourself by going to option 9 on the menu "help & info" then select virgin tv and fix it assistant - great except when I press 9 I get the same error message "this service isn't available....." and the phone then went quiet, no messages, no music, no nothing
any ideas ??
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15-01-2011, 20:35
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#2
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-
Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: on demand - absolute rubbish
Phone virgin, and actually speak to a human?
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15-01-2011, 20:37
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#3
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Inactive
Join Date: Dec 2010
Posts: 1
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Re: on demand - absolute rubbish
High demand for HD catch up tv everytime i try to view so have to watch in SD.
Sort it out virgin
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15-01-2011, 20:57
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#4
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cf.mega poster
Join Date: Jun 2003
Posts: 9,058
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Re: on demand - absolute rubbish
Fix It Assistant is good, but some faults do need a tech visit. Call again, sequin.
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15-01-2011, 21:32
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#5
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Inactive
Join Date: Mar 2007
Posts: 4,931
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Re: on demand - absolute rubbish
Quote:
Originally Posted by sequin01
VOD has never really worked
keep getting the "this service isn't avilable right now ......." message
have tried unplugging the box etc. Rang 151 and got a message saying your box now has a handy tool so you can fix it yourself by going to option 9 on the menu "help & info" then select virgin tv and fix it assistant - great except when I press 9 I get the same error message "this service isn't available....." and the phone then went quiet, no messages, no music, no nothing
any ideas ??
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If you can't even access the Help & Info section then it could be that your box isn't even getting a return path, is the online light flashing on the front of the box? Either way you will need a tech as spiderplant has said
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16-01-2011, 10:45
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#6
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Inactive
Join Date: Mar 2005
Posts: 12
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Re: on demand - absolute rubbish
no lights flashing on box
guess I'll have to phone again and try and get through to a real live person !!
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16-01-2011, 15:58
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#7
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Inactive
Join Date: Feb 2009
Location: Newport
Services: 152meg BB.
XL TV, Sky Sports and Sky Movies (HD), 1TB TiVo and a 500GB TiVo box.
Posts: 979
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Re: on demand - absolute rubbish
The online button is flashing on the front of my box constantly when it's turned on. It reboot earlier as well. I've got the SA V+ box. What does it mean?
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16-01-2011, 16:06
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#8
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Guest
Services: XL tv/L internet, Tivo(1Tb.), SA V+.
Posts: n/a
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Re: on demand - absolute rubbish
If the online light is flashing there is no return path and you wont get on demand. You need to phone Virgin.
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16-01-2011, 16:28
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#9
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Inactive
Join Date: Feb 2009
Location: Newport
Services: 152meg BB.
XL TV, Sky Sports and Sky Movies (HD), 1TB TiVo and a 500GB TiVo box.
Posts: 979
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Re: on demand - absolute rubbish
Quote:
Originally Posted by ahardie
If the online light is flashing there is no return path and you wont get on demand. You need to phone Virgin.
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Cheers just did engineer is coming on Tuesday.
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