on demand - absolute rubbish
 

VOD has never really worked
keep getting the "this service isn't avilable right now ......." message

have tried unplugging the box etc. Rang 151 and got a message saying your box now has a handy tool so you can fix it yourself by going to option 9 on the menu "help & info" then select virgin tv and fix it assistant - great except when I press 9 I get the same error message "this service isn't available....." and the phone then went quiet, no messages, no music, no nothing

any ideas ??

Re: on demand - absolute rubbish
 

Phone virgin, and actually speak to a human?

Re: on demand - absolute rubbish
 

High demand for HD catch up tv everytime i try to view so have to watch in SD.
Sort it out virgin

Re: on demand - absolute rubbish
 

Fix It Assistant is good, but some faults do need a tech visit. Call again, sequin.

Re: on demand - absolute rubbish
 

If you can't even access the Help & Info section then it could be that your box isn't even getting a return path, is the online light flashing on the front of the box? Either way you will need a tech as spiderplant has said

Re: on demand - absolute rubbish
 

no lights flashing on box
guess I'll have to phone again and try and get through to a real live person !!

Re: on demand - absolute rubbish
 

The online button is flashing on the front of my box constantly when it's turned on. It reboot earlier as well. I've got the SA V+ box. What does it mean?

Re: on demand - absolute rubbish
 

If the online light is flashing there is no return path and you wont get on demand. You need to phone Virgin.

Re: on demand - absolute rubbish
 

Cheers just did engineer is coming on Tuesday.