Cannot upload to ntlworld webspace

nelliedee · 19-09-2009, 12:10

Hi

I have not been able to upload to my webspace for a week. I can log in absolutely fine so it is not a login error. I use Terrapin ftp uploader and it has worked perfectly for 4 years.
Keep getting error 505
Spoke to an IT guy at virginmedia and he says its a problem for many users and there is no fix time on it at the moment!!!!
Anyone on here know anything about this issue and whether or not it is likely to be resolved soon?
Geraldine

**Maggy** · 19-09-2009, 12:50

Thread moved to a more appropriate forum to get quicker assistance.

Toto · 19-09-2009, 12:51

Quote:

Originally Posted by nelliedee

Hi

I have not been able to upload to my webspace for a week. I can log in absolutely fine so it is not a login error. I use Terrapin ftp uploader and it has worked perfectly for 4 years.
Keep getting error 505
Spoke to an IT guy at virginmedia and he says its a problem for many users and there is no fix time on it at the moment!!!!
Anyone on here know anything about this issue and whether or not it is likely to be resolved soon?
Geraldine

When was the last time you WERE able to upload to your webspace?

nelliedee · 19-09-2009, 13:10

about 1 week ago.

Toto · 19-09-2009, 13:25

Quote:

Originally Posted by nelliedee

about 1 week ago.

Hmm, not the problem I thought it may have been, if its a national issue you'll just have to hang on, sorry.

nelliedee · 19-09-2009, 13:33

Thanks anyway
Geraldine

eddymax · 02-10-2009, 21:54

Quote:

Originally Posted by Maggy J

Thread moved to a more appropriate forum to get quicker assistance.

Where has it been moved to?

From what i can gather, there are a lot of people suffering the same problem.

No help from call centre.

crushednutts · 21-10-2009, 13:04

Not been able to change my webspace for over a year now, but noticed this today,,

* Please note that you cannot use a username with a dot in it for your webspace homepage. If your main username has a dot, you can visit My Virgin Media, set up a new household account without a dot in it, and associate that username with your webspace.

Does this mean I have to lose the email address I've had for years just to use my webspace?

webcrawler2050 · 21-10-2009, 13:40

505 is a permission error - I.e wrong username and or password -

Do you have an FTP logs?

metmanuk · 21-10-2009, 14:18

I've had thise several times, coincidentally after something has been done by Virgin in the house ! If like me you haven't changed any settings since it used to work (I have an automated upload every 30 secs) the you need to make this quite clear to Virgin Support. Basically, they have a problem with security on one or more of their servers.

Also, as you can see from my homepage below, there is a dot in my username !

http://homepage.ntlworld.com/sutton....rweb/index.htm

Mick Fisher · 21-10-2009, 14:18

My username has a dot in it and I can still acess my webspace so that cannot apply to all accounts.

crushednutts · 21-10-2009, 14:26

Quote:

Originally Posted by Mick Fisher

My username has a dot in it and I can still acess my webspace so that cannot apply to all accounts.

I can access my webspace just cannot add or remove anthying.
Strange that my wifes account is fully usable but has an underscore in her username.
I have spoken to VM sevaral times about this but no solution still.

webcrawler2050 · 21-10-2009, 15:28

Quote:

Originally Posted by metmanuk

I've had thise several times, coincidentally after something has been done by Virgin in the house ! If like me you haven't changed any settings since it used to work (I have an automated upload every 30 secs) the you need to make this quite clear to Virgin Support. Basically, they have a problem with security on one or more of their servers.

Also, as you can see from my homepage below, there is a dot in my username !

http://homepage.ntlworld.com/sutton....rweb/index.htm

Its very likely you are being blocked by the server, if you are uploading every 30 second, the FTP server won't like that and seem it as some form of attack and thus block your IP on a x Period. However, this is automated and VM frontline techs may not have access to "unblock" you. Personally, dont upload so much and give it 24 hours.

Aswell, for the sake of Â£3.00 a month, get "real" hosting especially as your website seems to be for business.

metmanuk · 21-10-2009, 23:28

Quote:

Originally Posted by webcrawler2050

Its very likely you are being blocked by the server, if you are uploading every 30 second, the FTP server won't like that and seem it as some form of attack and thus block your IP on a x Period. However, this is automated and VM frontline techs may not have access to "unblock" you. Personally, dont upload so much and give it 24 hours.

Aswell, for the sake of Â£3.00 a month, get "real" hosting especially as your website seems to be for business.

Sorry WC, not true. Upload (a small jpg) has worked fine for nearly 2 years and is not for business. As I said, it was clealy due to Virgin engineers as lock out occurred at precisely same time. You have to insist its not you though. I can ftp using different software from different PCs. It takes some persuading though !

webcrawler2050 · 21-10-2009, 23:32

Quote:

Originally Posted by metmanuk

Sorry WC, not true. Upload (a small jpg) has worked fine for nearly 2 years and is not for business. As I said, it was clealy due to Virgin engineers as lock out occurred at precisely same time. You have to insist its not you though. I can ftp using different software from different PCs. It takes some persuading though !

Well. Thats what the error is telling "me"

Different PC's on the same network / ISP?