OUTLOOK 2002/BLUEYONDER: Can send e-mail but not receiving

[JimmyleRat]

Until last Friday, my wife was having e-mail problems in Outlook 2002 with a pop box asking for her user name and the password for her blueyonder account. Prior to 22 January 2010, everything was working normally. Eventually, after hours of research I managed to fix this and all outstanding mail was delivered to her inbox. However, although I no longer get the pop up box and all the account settings tests are OK, she has not received any e-mails since Friday (not even the test e-mail from Microsoft Outlook's Account Manager). No error messages are received either.

I am the primary account holder and have had no problems whatsoever. I have wasted so much time on this and need a solution desparately before I crack up.



Jimmy

[Dai]

Have you tried logging in via webmail to see if there are actually messages waiting?

[Peter_]

If you cannot access Webmail either then you need to call Tech Support on 151 from a Virgin phone or 0845 454 1111 from any other phone.