Did anyone else get promised 50mb?

Gh0s7 · 29-10-2009, 12:36

Okay hi there people of cable forums..

When i signed up with virgin media. i got the XL package with 20mb internet.

But with this i was also promised a free upgrade to 50mb when it become available in my area.

After realizing it was available in the area for around a month now, i give them a phone call and was forwarded to an foreign call centre who basically told me i have to pay extra?!

Surely this is a breach of contract if it was promised as an upgrade for having the package i pay over Â£120 a month for surely!

Just wondering if anyone else had this problem and how they resolved it... ( i realize it is only Â£11 extra a month. but with a family to support it is an un affordable addon for something promised as free.

thanks all,

Joe

NoKnowledge · 29-10-2009, 13:01

How did you sign up? i.e phone, somebody knocking on your door etc.

Gh0s7 · 29-10-2009, 13:45

Somebody came to the house as i was with sky broadband and they had convinced us to switch... but now it seems like they even lie now to get us to switch?!

can they do that?

Kymmy · 29-10-2009, 13:45

Legally no, but did you get any proof that this was offered??

Gh0s7 · 29-10-2009, 13:50

hmm im not sure.. it might have been just the people telling us it to make us sign up.. i will dig out the contract shortly and take a look

Kymmy · 29-10-2009, 14:03

If it's on the contract then you've got a case othewise you'll have to pay if you want 50Mb

Gh0s7 · 29-10-2009, 14:06

Okay will take a look/...

to be honest i wish i had taken the name of the person who came around now.
sickens me !

Mick Fisher · 29-10-2009, 16:13

They will tell you anything to clinch a sale, hadn't you noticed?

I agree that it is sickening.

Kymmy · 29-10-2009, 16:15

I think that's the case in most sales cultures.. "anything to clinch the deal"

One of the reasons as to why I always ask for the offer in writing

Gh0s7 · 29-10-2009, 16:21

Thanks and yeah i will definately be asking for written proof on any deals in the future!

broadbandking · 29-10-2009, 22:38

I will never buy anything from a door to door sales person, they are the worse.

Gh0s7 · 29-10-2009, 22:41

i realise that! :P but when they come in using big fancy words and making promises you get awed into believing!

im not gonna lie this 20mb is better than what i had with sky.. but i want 50mb :p

webcrawler2050 · 29-10-2009, 22:46

Quote:

Originally Posted by Gh0s7

i realise that! :P but when they come in using big fancy words and making promises you get awed into believing!

im not gonna lie this 20mb is better than what i had with sky.. but i want 50mb :p

Simple reason it's better is due to the Fibre backbone.

Anywho - I always adopt the policy, if a person knocks at my door and the deal aint there tomorrow and or they aint got a leaftlet with the promotion on, then I wont sign. Simple as. No ifs or buts.

Ignitionnet · 29-10-2009, 23:30

The fibre backbone is nothing to do with it, every network has a fibre backbone you can't really run 10Gbps over any distance on copper.

I presume you are referring to access networks and that the cable network has fibre to the node which is a very different thing from the backbone.

I believe Sky will be using the BT Openreach FTTN product allowing them to deliver 40Mbps/2Mbps and 40Mbps/10Mbps services and the FTTP 100Mbps/10Mbps product also.